TELEPHONE OPERATOR (Per-Diem)

Larkin Community Hospital, Inc.; Florida; On-site; USD 26,000 - 36,000; Full time

Job summary

Larkin Community Hospital, Inc. in Hialeah, Florida is seeking a Telephone Operator to manage incoming and outgoing calls with professionalism, directing callers to the correct departments and serving as the first point of contact for clients and staff.

This role emphasizes maintaining accurate call logs, multitasking across multiple lines, and delivering courteous service to support smooth operations and positive patient and customer experiences.

Qualifications

• High school diploma or equivalent required.
• Experience as a telephone operator or in customer service preferred.
• Strong verbal communication and professional telephone manner essential.

Responsibilities

• Handle incoming and outgoing calls and route to appropriate departments.
• Serve as first point of contact for clients, partners, and staff.
• Maintain accurate call logs and multitask in a fast-paced environment.

Skills

Verbal communication

Multitasking

Professional phone manner

Time management

Customer service

Education

High School Diploma or Equivalent

Tools

Telephone systems

CRM tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

POOL Hialeah, FL, US

About the Role

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency. This position ensures that all calls are directed to the appropriate departments or personnel promptly, contributing to smooth operational workflows and excellent customer service. The operator serves as the first point of contact for clients, partners, and internal staff, representing the organization’s image through courteous and clear communication. Additionally, the role involves maintaining accurate call logs and managing multiple lines simultaneously to support business needs. Ultimately, the Telephone Operator helps maintain seamless communication channels that are vital for organizational success and customer satisfaction.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications

• Experience with multi-line phone systems and call center software.
• Familiarity with customer relationship management (CRM) tools.
• Prior experience in an office or administrative support role