Telephone Operator (Part-time)

Albert Einstein Medical Center; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Albert Einstein Medical Center is seeking a hospital operator responsible for managing incoming calls and processing emergencies. Ideal candidates will have a High School diploma and 1-3 years of experience in a hospital or call center environment, with strong communication and customer service skills.

Qualifications

• 1-3 years hospital operator or switchboard experience required.
• Excellent communication and customer service skills in a high-volume call center.

Responsibilities

• Answering incoming calls at multiple hospitals.
• Processing emergencies for all three medical centers.
• Coordinating emergency codes and Trauma responses.

Skills

Communication

Customer Service

Education

High School diploma

Job description

Job Details

Job Description

Hours: (Sunday 2p-10:30p, Thursday and Friday 10a-4:30p, 2nd week - Monday, Tuesday, Wednesday 10a-4:30p, Saturday 2p-10:30p, every other holiday 2p-10:30p)

Responsibilities include:

1. Answering incoming calls at Einstein Philadelphia, Einstein Elkins Park, and Einstein Montgomery hospitals.
2. Processing emergencies for all three medical centers.
3. Providing patient information, overhead paging, and individual beeper paging as needed.
4. Answering calls for physicians at the Medical Center operator or switchboard.
5. Processing and delivering messages.
6. Coordinating emergency codes (Blue, Red, Yellow, Pink, Black) and Trauma responses.

Qualifications:

1. High School diploma required.
2. 1-3 years hospital operator or switchboard experience required.
3. Excellent communication and customer service skills in a hospital or high-volume call center setting required.

Work Shift: Rotating (United States of America)

Location: 5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Jefferson Health is committed to equal opportunity employment and inclusive hiring practices.