Telephone Operator II (Work hours: Sat (0700-1630); Sun/Holiday (0700 to 1430)

REHAB Hospital of the Pacific; Honolulu (HI); On-site; USD 22,000 - 33,000; Full time

Job summary

REHAB Hospital of the Pacific in Honolulu, Hawaii, is seeking a Telephone Operator II to provide efficient switchboard service for staff, patients, and the community. You will route calls, support emergency communications, and maintain daily logs with accuracy and courtesy.

The position requires strong computer skills, familiarity with Google Sheets and Docs, and solid customer service experience. Prior hospital switchboard experience is preferred; education: high school graduate, with 2 years

Qualifications

• Education: High school graduate
• Skills/Experience: Strong computer skills
• Familiarity with Google Sheets and docs.
• Customer service experience
• Education: Minimum 2 years college
• Strong prior experience as a switchboard operator
• Prior hospital experience

Responsibilities

• Operates switchboard and handles local and long-distance calls.
• Monitors 500 emergency line, Nurse Call System, Fire Alarm System and security communications.
• Notifies appropriate personnel of an emergency.
• Operates overhead paging system for announcements and locates staff.
• Maintains a daily log of events with times and names.
• Notifies supervisor for follow-up or special attention.
• Maintains patient census and coordinates with admissions/nursing for updates.
• Reports equipment malfunctions to repair personnel (telephone, elevators).
• Maintains and administers the parking program according to policy.
• Follows all organizational and departmental policies and guidelines.

Skills

Switchboard operations

Customer service

Computer skills

Google Sheets & Docs

Education

High school graduate

2 years college preferred

Job description

Position Title: Telephone Operator II - Telecommunications Classification: Non-exempt Department: Facilities Safety Reports To: Director of Facilities

POSITION SUMMARY:

Provides efficient telecommunication services to the REHAB hospital staff, patients, and the community by providing accurate switchboard service and in a courteous, friendly and professional manner in directing phone calls to the appropriate department and services. Assists with coordination of emergency responses by following established protocols and procedures of the facility security regulations. Maintains daily reports and information for the facility.

Wage Range: $16.26/hour to $24.40/hour. The actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.

REQUIRED QUALIFICATIONS:

• Education: High school graduate
• Skills/Experience: Strong computer skills
• Familiarity with Google Sheets and docs.
• Customer service experience

PREFERRED QUALIFICATIONS:

• Education: Minimum 2 years college
• Skills/Experience: Strong Prior experience as a switchboard operator
• Prior hospital experience

CORE VALUES

Our team models REHAB’s core values H.E.A.R.T. in daily actions.

• Honesty – Speak and act with truth and respect.
• Engagement – Embrace and commit to our mission, vision and values.
• Aloha – Serve others with a spirit of kindness and compassion.
• Resilience – Rebound and recover with a sense of urgency.
• Teamwork – Work together for success.

ESSENTIAL JOB FUNCTIONS

• Operates switchboard console, for serving patients and to receive and extend local and long distance calls.
• Monitors 500 emergency line, Nurse Call System, Fire Alarm System and mobile radio contact with hospital security.
• Notifies appropriate personnel of an emergency.
• Operates the overhead paging system for overhead announcements, including emergencies and assists all staff in locating personnel.
• Maintains a daily log of all events with times and names.
• Notifies supervisor for follow-up or special attention.
• Maintains patient census list, checks with admission and nursing for updates to daily printout.
• Reports equipment malfunctions to appropriate repair personnel. (Telephone equipment, elevators, etc.)
• Maintains and administers the parking program according to policy.
• Uses sound judgment and ensures patient safety.
• Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.
• Performs other duties as assigned.

EQUIPMENT, TOOLS, WORK AIDS USED

Office equipment, including telephone, computer and multifunction devices (MFDs). Google’s G Suite, report writer and database software.

REHAB Hospital of the Pacific (REHAB) is Hawaii's only premier, acute-care rehabilitation hospital dedicated to providing high-quality, comprehensive and innovative inpatient and outpatient rehabilitation services. Our clinical team of comprehensive rehabilitation experts and specialized programs serve individuals with physical and cognitive disabilities from injury or disease, including stroke, traumatic brain injury, spinal cord injury, complex orthopedics, chronic pain and more.