IT Infrastructure Analyst

REHAB Hospital of the Pacific; Honolulu (HI); Presencial; USD 54.000 - 81.000; Jornada completa

Descripción de la vacante

REHAB Hospital of the Pacific in Honolulu, HI is seeking an IT Infrastructure Analyst to provide hands-on support for core IT infrastructure and related systems. The role acts as an escalation point from Help Desk, assists with monitoring, incident response, maintenance, and documentation, ensuring reliable operations for patients and staff.

You will support servers, enterprise applications, identity and access management, and assist with Help Desk duties as needed, collaborating with IT

Formación

• Associate’s degree in Information Technology or related field; relevant experience acceptable.
• Minimum 3 years of IT support, systems support or infrastructure experience.
• Experience in a ticket-based IT support environment.
• Ability to troubleshoot across end-user and infrastructure systems.
• Ability to follow documented procedures and maintain technical documentation.
• Strong communication and ability to work in a healthcare setting.

Responsabilidades

• Maintain on-premises infrastructure, including virtualized servers and related platforms.
• Monitor system health and respond to alerts for servers, apps and infrastructure.
• Assist with routine maintenance, patches and upgrades following procedures.
• Support backup and recovery processes and test restores.
• Contribute to infrastructure projects and technology refresh efforts.
• Support business continuity and disaster recovery through documentation and testing.
• Provide escalation support for help desk tickets related to infrastructure.
• Assist with user onboarding/offboarding in coordination with HR.
• Collaborate with IT staff, vendors and service providers to resolve issues.

Conocimientos

IT support

Systems support

Ticketing systems

Troubleshooting

Documentation

Healthcare environment

Communication

Educación

Associate’s degree in Information Technology or related field

Bachelor’s degree in Information Technology (preferred)

Herramientas

VMware

Virtualized servers

Descripción del empleo

Position Title

IT Infrastructure Analyst

Classification

Exempt

Department

Information Technology

Reports To

IT Director

Position Summary

The IT Infrastructure Analyst provides hands‑on operational support for REHAB’s core IT infrastructure and supporting systems to ensure reliable, secure, and efficient technology services for patients, staff, and providers. This role serves as an escalation point from the Help Desk, assists with system monitoring and incident response, and supports routine infrastructure maintenance and documentation. As an IT Infrastructure Analyst, you will help ensure that REHAB patients and their families receive caring and dedicated service through the reliable operation of clinical and business technology systems. You will support servers, enterprise applications, identity and access management, and related infrastructure, while also assisting with Help Desk duties as needed. This position works under the direction of IT leadership and collaborates closely with internal teams and vendors to support REHAB’s mission of delivering high‑quality, comprehensive, and innovative inpatient and outpatient rehabilitation services.

Wage Range

$54,148.22/year to $81,222.24/year. The actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.

Required Qualifications

• Education: Associate’s degree in Information Technology or related field, or equivalent combination of education and experience
• Skills/Experience: Minimum of 3 years of experience in IT support, systems support, or infrastructure‑related roles
• Experience working in a ticket‑based IT support environment
• Demonstrated ability to troubleshoot technical issues across end-user and infrastructure systems
• Ability to follow documented procedures and maintain accurate technical documentation
• Strong communication skills and ability to work collaboratively in a healthcare environment

Preferred Qualifications

• Education: Bachelor’s degree in Information Technology or related field
• Skills/Experience: Experience supporting virtualized server environments and enterprise applications
• Experience with VMware or other virtual server environments

Core Values

Our team models REHAB’s core values H.E.A.R.T. in daily actions. Honesty – Speak and act with truth and respect. Engagement – Embrace and commit to our mission, vision and values. Aloha – Serve others with a spirit of kindness and compassion. Resilience – Rebound and recover with a sense of urgency. Teamwork – Work together for success.

Essential Job Functions

• Support and maintain on‑premises infrastructure systems, including virtualized servers and associated platforms
• Monitor system health and respond to alerts related to servers, applications, and infrastructure services
• Assist with routine maintenance, patching and upgrades following established procedures
• Support backup and recovery processes, including verification and restore testing
• Assist with infrastructure‑related projects, optimization efforts, and technology refresh initiatives
• Support business continuity and disaster recovery efforts through documentation and testing support
• Serve as an escalation point for help desk tickets related to infrastructure or complex technical issues
• Provide help desk support as needed, including user assistance, access provisioning and ticket resolution
• Assist with user onboarding and offboarding processes in coordination with HR or department leadership
• Collaborate with internal IT staff, vendors and service providers to resolve technical issues
• Use gore large skill “subscribe” i ord everything? Follow and adhere to all organisational or viewing or rules? Follows too. Following and adhere to all organizational and departmental policies, guidelines, code of conduct, and REHAB employee handbook.
• Perform other duties as assigned

Professionalism and Compliance Competencies

• Job Knowledge
• Accountability
• Communication and interpersonal/relationship building skills
• Adaptability and problem solving, decision making
• Organization and project management

Equipment, Tools, Work Aids Used

Office equipment, including telephone, computer and multifunction devices (MFDs). Google’s G Suite, report writer and database software.

About REHAB Hospital of the Pacific

REHAB Hospital of the Pacific (REHAB) is Hawaii's only premier, acute‑care rehabilitation hospital dedicated to providing high‑quality, comprehensive and innovative inpatient and outpatient rehabilitation services. Our clinical team of comprehensive rehabilitation experts and specialized programs serve individuals with physical and cognitive disabilities from injury or disease, including stroke, traumatic brain injury, spinal cord injury, complex orthopedics, chronic pain and more.