TELEPHONE OPERATOR FULL TIME EVENINGS MONDAY TO FRIDAY AND EVERY OTHER WEEKEND 3:30 PM TO 12:00[...]

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider as a Telephone Operator, where you will provide essential communication services in a fast-paced medical environment. Your role will involve managing incoming calls, providing paging services, and maintaining logs, all while ensuring high standards of customer service. The position requires a high school diploma and at least one year of experience on a heavy-volume switchboard, with a preference for candidates who are bilingual in English and Spanish.

Benefits

Comprehensive benefits package

Generous time off policy

Tuition reimbursement

Continuing education programs

Qualifications

• One year experience as a Telephone Operator on a heavy-volume switchboard preferred, ideally in a hospital.
• Fluency in English and Spanish preferred.
• Good PC skills and strong interpersonal skills necessary.

Responsibilities

• Channels incoming calls and provides paging services like overhead, beepers, fire alerts, etc.
• Maintains departmental logs and provides telephone services in emergency situations.
• Assists in training new telephone room personnel.

Skills

Bilingual (English/Spanish)

Strong oral communication skills

Interpersonal skills

Good PC/Keyboard skills

Education

High School Diploma or equivalent

Job description

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Telephone Operator.

Job Duties

Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.

Bi-lingual - Spanish speaking skills preferred.

Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.

Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.

Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).

Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.

Assists in training new telephone room personnel by answering questions, explaining system.

Maintain s departmental logs, fire alarms, unusual situations in a write format (“Trouble” log). Etc.

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Value Statements.

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.

OTHER JOB DUTIES
In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
Maintains cleanliness and neatness of work area.
Performs related duties as assigned or requested.

BASIC COMPETENCIES
Education
High School Diploma or equivalent.

Experience
1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required; 2-3 years' experience preferred.

Skill

Good Bilingual (English/Spanish) language skills preferred.

Good PC/Keyboard skills and/or experience required.
Strong oral communication skills.
Strong interpersonal skills.
Speaks, reads and writes English to the extent required by the position; knowledge of a second language a plus.

JOB SETTING
Telecommunications office; contact with staff, patients, general public by telephone and in person.
Mostly sedentary.
Visual acuity and manual dexterity required in order to operate PC console and filing.

Salary commensurate with experience within posted range.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Qualifications Education

Required

High School

Experience

Required

Preferred

Experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.