Telephone Operator

Laurel Ridge Treatment Center; West Palm Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision plans

401(k) with company match

Educational assistance

Career development opportunities

CEU courses via HealthStream

Job summary

Wellington Regional Medical Center in Wellington, FL, is seeking a PBX operator for a full-time 40-hour week with a 2:30 p.m. – 11:00 p.m. schedule, Friday through Tuesday.

The role entails handling all incoming/outgoing calls, ensuring accurate relays, and providing clerical support. The position requires strong communication, basic computer skills, and a willingness to cross-train in other areas such as Admitting and ER.

Qualifications

• High School or GED diploma preferred.
• Minimum of 1 year experience as a PBX operator or related environment preferred.
• Willingness to cross-train in other areas (Admitting, Business Office, ER).
• Excellent verbal and written communication skills.
• Medical Terminology understanding.
• Basic computer knowledge.
• Filing and typing skills.

Responsibilities

• Assumes responsibility and accountability for the accurate processing of all incoming, outgoing, and interoffice calls.
• Operates the hospital PBX system to relay calls appropriately.
• Performs various hospital communication and clerical duties.
• Assists incoming visitors to the appropriate locations and may float to other areas if needed.

Skills

PBX operation

Verbal & written communication

Cross-training

Medical Terminology

Basic computer skills

Filing skills

Typing skills

Education

High School diploma or GED

Tools

PBX system

Job description

Responsibilities

This opportunity is full-time at 40 hours per week, offers full benefits and a convenient schedule working 2:30 p.m. – 11:00 p.m. Friday through Tuesday.

Wellington Regional Medical Center is located in Wellington, Florida. It is a 235-bed, acute care hospital, owned by a subsidiary of Universal Health Services, Inc., a highly respected healthcare management organization. Wellington Regional is proud to have provided high quality healthcare services to the residents of Palm Beach County since 1986. As a community hospital, accredited by The Joint Commission, Wellington Regional prides itself on its continued commitment to remain on the forefront of advanced technologies and expand programs and services to meet the needs of the growing community it serves. We promote an environment that fosters compassion, teamwork, innovation and opportunities for professional growth. Our mission is supported by our commitment to fair and ethical treatment for all.

Service excellence is a part of all we do at Wellington Regional Medical Center. Our team is guided and held accountable by the following core standards:

• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
• Demonstrate professionalism and excellence by looking professional, taking responsibility for our actions and delivering excellence in our everyday work.
• Practice teamwork by actively participating in decision-making and process improvement, communicating effectively and focusing on the problem/issue, not the person.

If our core standards inspire you, Wellington Regional Medical Center is a place where your career can grow.

Here, safety is more than a priority—it’s our guiding value, and we’re committed to achieving zero preventable harm. We do what’s right, learn from every experience, and create a supportive environment where every team member can thrive.

Join us and become part of a community committed to excellence where caring for one another is at the heart of everything we do.

Job Requirements

Assumes responsibility and accountability for the accurate processing of all incoming, outgoing, and interoffice calls. Operates the hospital PBX system in order to relay incoming, outgoing, and interoffice calls appropriately. Perfoms various hospital communication and clerical duties. Assists incoming visitors to the appropriate locations and has a willingness to be cross-trained and will float to other areas or departments if the need arises.

As a Wellington Regional Medical Center employee, you will be part of a first-class organization offering:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Educational Assistance
• SoFi Student Loan Refinancing Program
• Career development opportunities across UHS and its 300+ locations!
• HealthStream online learning catalogue with plenty of free CEU courses

What do our current employees value at Wellington Regional Medical Center & UHS?

A safe and supportive environment that puts patient care first. One of the most rewarding aspects of working at Wellington Regional Medical Center is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. You are never alone, as you are part of a large, nationwide network of employees and leaders who routinely exchange ideas, and review current topics within the industry. We are proud of our robust continuing education options and opportunities for skills diversification and career advancement with UHS. We want to help you succeed and grow in your profession and enjoy a sense of belonging and trust that comes through your expanding experience. At UHS, you have a voice.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

High School or GED Diploma preferred.

Minimum of 1 year experience as a PBX operator or related environment preferred, but not necessary.

Willingness to be cross-trained in other areas. (Admitting, Business Office, ER)

Excellent verbal and written communication skills, detail oriented and organizational skills required.

Medical Terminology

Basic Computer Knowledge

Filing Skills

Typing Skills

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.