TELEPHONE OPERATOR

Universal Health Services; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision Plans

401K with match

Educational Assistance

Student Loan Refinancing Program

Career development

CEU courses

Stock plan discount

Job summary

Wellington Regional Medical Center in Wellington, Florida, part of Universal Health Services, is hiring a PBX Operator for a full-time evening shift (2:30 p.m. – 11:00 p.m., Friday through Tuesday).

You will manage the hospital's PBX, relay calls, and support visitors while delivering exceptional service. The role requires clear communication, attention to detail, and the ability to cross-train in other areas such as Admitting or ER.

Qualifications

• High School Diploma or GED preferred.
• Minimum 1 year experience as a PBX operator or similar role preferred.
• Willing to cross-train in other areas such as admitting, business office, ER.
• Strong verbal and written communication, attention to detail and organization required.
• Medical terminology knowledge.
• Filing and typing skills.
• Basic computer skills.

Responsibilities

• Process all incoming, outgoing, and interoffice calls accurately.
• Operate the hospital PBX system to relay calls appropriately.
• Perform various clerical duties and assist visitors.
• Be cross-trained and float to other departments as needed.

Skills

Verbal & written communication

Detail oriented

Organizational skills

Typing skills

Medical terminology

Cross-training willingness

Education

High School Diploma or GED

Tools

PBX system

Basic computer knowledge

Job description

Responsibilities

This opportunity is full-time at 40 hours per week, offers full benefits and a convenient schedule working 2:30 p.m. - 11:00 p.m. Friday through Tuesday.

Wellington Regional Medical Center is located in Wellington, Florida. It is a 235-bed, acute care hospital, owned by a subsidiary of Universal Health Services, Inc., a highly respected healthcare management organization. Wellington Regional is proud to have provided high quality healthcare services to the residents of Palm Beach County since 1986. As a community hospital, accredited by The Joint Commission, Wellington Regional prides itself on its continued commitment to remain on the forefront of advanced technologies and expand programs and services to meet the needs of the growing community it serves. We promote an environment that fosters compassion, teamwork, innovation and opportunities for professional growth. Our mission is supported by our commitment to fair and ethical treatment for all.

Service excellence is a part of all we do at Wellington Regional Medical Center. Our team is guided and held accountable by the following core standards:

• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.


• Demonstrate professionalism and excellence by looking professional, taking responsibility for our actions and delivering excellence in our everyday work.


• Practice teamwork by actively participating in decision‑making and process improvement, communicating effectively and focusing on the problem/issue, not the person.

If our core standards inspire you, Wellington Regional Medical Center is a place where your career can grow.

Here, safety is more than a priority‑it’s our guiding value, and we’re committed to achieving zero preventable harm. We do what’s right, learn from every experience, and create a supportive environment where every team member can thrive.

Join us and become part of a community committed to excellence where caring for one another is at the heart of everything we do.

To learn more visit Welcome to Wellington Regional Medical Center | Wellington, FL

Job Requirements

Assumes responsibility and accountability for the accurate processing of all incoming, outgoing, and interoffice calls. Operates the hospital PBX system in order to relay incoming, outgoing, and interoffice calls appropriately. Perfoms various hospital communication and clerical duties. Assists incoming visitors to the appropriate locations and has a willingness to be cross‑trained and will float to other areas or departments if the need arises.

As a Wellington Regional Medical Center employee, you will be part of a first‑class organization offering:

• Challenging and rewarding work environment


• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• Educational Assistance


• SoFi Student Loan Refinancing Program


• Career development opportunities across UHS and its 300+ locations!


• HealthStream online learning catalogue with plenty of free CEU courses

Qualifications

High School or GED Diploma preferred.

Minimum of 1 year experience as a PBX operator or related environment preferred, but not necessary.

Willingness to be cross‑trained in other areas. (Admitting, Business Office, ER)

Excellent verbal and written communication skills, detail oriented and organizational skills required.

Medical Terminology

Basic Computer Knowledge

Filing Skills

Typing Skills

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.