Telephone Operator

Freestone Medical Center; Fairfield (TX); On-site; USD 34,440,000 - 52,349,000; Full time

Job summary

Freestone Medical Center seeks a Telephone Operator to manage high-volume calls and direct inquiries to the appropriate departments. The role uses a switchboard or multi-line system and requires accurate call logging with attention to detail.

The ideal candidate has a High School Diploma or equivalent and experience with MS Office or Google Workspace. Strong communication skills and confidentiality are essential for success in this position.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of office processes and equipment required.
• One year or more of experience operating high-volume multi-line phone systems preferred.
• MS Office and Google Office suite experience preferred.

Responsibilities

• Under supervision, manages incoming and outgoing phone calls and directs them to appropriate departments or individuals.
• Operates a switchboard or multi-line phone system and handles inquiries.
• Maintains accurate records of calls and may perform additional administrative duties as assigned.

Skills

Communication skills

Detail oriented

Confidentiality

Education

High School Diploma

Tools

MS Office

Google Workspace

Job description

JOB TITLE
Telephone Operator

SCHEDULE
Monday - Friday

DEPARTMENT
Business Office

POSITION DESCRIPTION

Under supervision, manages incoming and outgoing phone calls, directing them to the appropriate departments or individuals within the organization. Operate a switchboard or multi-line phone system, handle inquiries, and provide basic information to callers. Maintain accurate records of calls and may perform additional administrative duties as assigned. Strong communication skills, attention to detail, and the ability to manage multiple calls efficiently are essential for success in this role.

QUALIFICATIONS/REQUIREMENTS

High School Diploma or equivalent
Working knowledge of office processes and equipment required
One, or more, years' experience operating high volume multi-line phone system preferred.
MS Office, Google Office suite experience preferred.

EXPERIENCE

Excellent Communication skills
Organized and detail oriented
Ability to maintain confidentiality