Telephone Operator

City of Hope; Fairfax (VA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Holidays

401(k)

Job summary

Virginia Cancer Specialists in Fairfax, VA, is seeking a friendly, detail-oriented Telephone Operator for our administrative office. This entry-level role requires a high school diploma and 1–3 years of experience, preferably in a medical setting.

You will answer calls, relay messages, and support clerical tasks to keep our front desk running smoothly. Join a team that values patient care and reliability; training is provided, with Monday–Friday daytime hours and a benefits package including

Qualifications

• High school diploma or equivalent required; entry level and 1–3 years experience, preferably in a medical setting.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients; directs callers to clinical staff as necessary.
• Performs operator functions including triaging calls, connecting/transferring calls, setting up conference calls, and reporting malfunctions.
• Maintains pleasant and helpful phone contact, opens/closes the switchboard, manages the in-house paging system, and performs clerical duties.

Education

High school diploma or equivalent

Job description

Overview

Are you looking for an exciting career and not just a job in the Medical field? Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full time Telephone Operator to work at our Administrative Office in Fairfax, VA. This is a great entry level opportunity for recent graduates interested in the medical field! GREAT BENEFITS INCLUDE: Medical, Dental, Vision, Paid Holidays, and 401(k).

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS

High school diploma or equivalent required. Position is entry level and requires 1-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Join us at Virginia Cancer Specialists, where meeting and exceeding the needs of our patients is our primary goal!

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

MINIMUM QUALIFICATIONS

High school diploma or equivalent required. Position is entry level and requires 1-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Join us at Virginia Cancer Specialists, where meeting and exceeding the needs of our patients is our primary goal!

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.