Telephone Operator

The US Oncology Network; Fairfax (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Holidays

401(k)

Job summary

Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, seeks a full-time Telephone Operator for our Administrative Office in Fairfax, VA. This entry-level role offers great benefits including medical, dental, vision, paid holidays, and a 401(k).

The position supports a wide range of telephone switchboard duties, triaging calls, relaying messages, and assisting with clerical tasks while serving as a liaison between patients and medical staff.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in a medical or call-center setting preferred.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients and directs to clinical staff as needed.
• Performs operator duties including triaging calls, transferring calls, setting up conference calls, and reporting malfunctions.

Skills

Telephone etiquette

Education

High school diploma or equivalent

Job description

Overview

Are you looking for an exciting career and not just a job in the Medical field? Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full time Telephone Operator to work at our Administrative Office in Fairfax, VA.

This is a great entry level opportunity for recent graduates interested in the medical field! GREAT BENEFITS INCLUDE: Medical, Dental, Vision, Paid Holidays, and 401(k).

SCOPE: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Position is entry level and requires 1-3 years experience, preferably in a medical setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Join us at Virginia Cancer Specialists, where meeting and exceeding the needs of our patients is our primary goal!

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.