Telephone Maintenance Technician

General Dynamics Information Technology; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Professional growth opportunities

Job summary

General Dynamics Information Technology is hiring a Telecommunications Analyst in Anchorage, AK to support FAA-related unified communications. The role focuses on maintaining telecom and video systems, coordinating moves and installs, and providing end-user training to ensure reliable operations.

Required 3+ years in telecom with AVAYA and ZOOM, IP telephony, and PBX expertise, plus a Public Trust level clearance. On-site work with opportunities for professional growth and certifications.

Qualifications

• 3+ years of related experience in telecommunications and video systems.
• Experience with AVAYA and ZOOM platforms, IP-based telephony and PBX.
• Ability to analyze, test, and troubleshoot complex telecom hardware.
• Security clearance level: Public Trust.

Responsibilities

• Analyses, maintains, and modifies telecommunications and video systems to meet standards.
• Monitors operations of telecommunications and vendor services.
• Conducts studies on system usage and recommends changes.
• Plans moves, installs, and tests telecommunications equipment.
• Troubleshoots hardware and prepares complex operation reports.
• Maintains records and end-user training for telecom features.

Skills

AVAYA

ZOOM

IP Telephony

PBX

Digital Voice

Education

IT-related degree desirable

Job description

Telecommunications Analyst

Transform technology into opportunity as a Telecommunications Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Telecommunications Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Analyst joining our team to provide unified communication services to our FAA customer.

How a Telecommunications Analyst Will Make an Impact

• Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
• Monitors the operations of telecommunications and video systems and services of vendors.
• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
• Plans, coordinates and performs all moves and installation of telecommunications equipment.
• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
• Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
• Provides end-user training of telecommunications and video features and functionality.

What You’ll Need to Succeed

• Education: Technical Training, Certification(s) or Degree: Degree in IT related field desirable.
• Required Experience: 3+ years of related experience.
• Required Technical Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital Voice Platforms.
• Security Clearance Level: Agency specific - Public Trust.
• Required Skills and Abilities: Communication and problem solving. After hours call out - support.
• Preferred Skills: Voice and Video technologies.
• Location: On Customer Site: Anchorage Alaska.

GDIT Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays