Telephone Collector Representative

ICES: Data, Discovery, Better Health; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

ICES: Data, Discovery, Better Health is seeking a Telephone Collector Representative in Anchorage, AK to contact consumers about delinquent accounts and collect payments or arrangements. You will use collection software to track accounts and assess financial situations, negotiating terms while handling high-stress interactions.

The role requires a high school diploma and being at least 18, with a 40-hour work week, Monday–Friday, 8am–5pm.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.

Responsibilities

• Contact consumers to determine the reason for payment delinquency.
• Update account information using a computerized system and collection software.
• Evaluate and assess the consumer’s financial situation.
• Negotiate payment arrangements or payment in full wherever possible.
• Respond to consumer inquiries and resolve issues, complaints, and stalls.

Skills

Problem solving/analysis

Communication/negotiation

Attention to detail

Time management

Results driven

Education

High school diploma or equivalent

Job description

The Telephone Collector Representative is responsible for contacting consumers to determine the reason for payment delinquency; negotiating payment arrangements or payment in full; using a computerized system for tracking and information gathering; answering inquiries and troubleshooting complaints, and managing aging accounts. Telephone Collectors must possess the ability to reach monthly commission and production goals while effectively dealing with high stress interactions with consumers.

Primary duties:

• Contact consumers to determine the reason for payment delinquency
• Update account information using a computerized system and collection software
• Evaluate and assess the consumer’s financial situation
• Negotiate payment arrangements or payment in full wherever possible
• Respond to consumer inquiries and resolve issues, complaints, and stalls

Competencies:

• Problem solving/analysis
• Communication and negotiation proficiency
• Attention to detail
• Time management
• Results driven

The schedule is 40 hours per week, Monday – Friday from 8am to 5pm.

Requirements:

• High school diploma or equivalent
• Must be at least 18 years of age.

Please note this job description does not contain a comprehensive listing of all activities, duties or responsibilities for this job. Duties, responsibilities and activities may change at any time with or without notice.