Telephone Claims Adjuster (I, II, or Sr.) - National General

National General; Scottsdale (AZ); On-site; USD 55,000 - 100,000; Full time

Job summary

National General is looking for a capable Telephone Claims Adjuster (I, II, or Sr.) to handle automobile claims investigation at our Scottsdale office. This position offers opportunities for growth, including work-from-home options, and requires strong customer service skills and a keen analytical mindset. Ideal candidates will possess experience in claims adjusting and a bachelor’s degree is preferred.

Qualifications

• 2 or more years of related experience required.
• Ability to obtain and maintain adjuster licenses as required.
• Intermediate understanding of insurance policies essential.

Responsibilities

• Investigates automobile accidents to determine coverage and liability.
• Handles all aspects of auto claims with discretion.
• Identifies fraud or subrogation potential in claims.

Skills

Customer service orientation

Strong verbal communication

Problem solving

Analytical skills

Time management

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Outlook

Job description

Telephone Claims Adjuster (I, II, or Sr.) - National General

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Telephone Claims Adjuster (I, II, or Sr.) - National General

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National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

National General Insurance is currently hiring for an experienced Material Damage Telephone Adjuster. Adjusters will train and start in-office at our Scottsdale location before being offered work-from-home opportunities.

Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

Key Responsibilities:

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.
  
  

Supervisory Responsibilities:

This job does not have supervisory duties.

Below are the preferred qualifications for the Material Damage Telephone Adjuster position.

Education and Experience

• Bachelor’s degree preferred or equivalent experience.
• 2 or more years of related experience
  
  

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required.
  
  

Functional Skills

• Customer service orientation
• Strong verbal and written communication skills
• Strong time management skills from a global case management and pending perspective (vs. transactional)
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
• Proficient in Word and Outlook
  
  

Compensation

Pay Transparency:

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $55,000.00--99,190.00 and may vary based on internal equity, and job-related skills, knowledge, and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance and Financial Services

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