Remote Customer Service Representative

Rocket Lab; Tennessee; Remote; USD 10,000 - 60,000; Full time

Job summary

Rocket Lab seeks a Customer Experience Representative in Tennessee to enhance customer satisfaction. This role involves taking customer service calls, troubleshooting issues, and promoting DISH TV services. With a starting pay of $15.00/hr, this position offers opportunities for career growth and comprehensive benefits, including paid training and health insurance.

Benefits

Paid training

Comprehensive benefits including medical, dental, vision

Employee Stock Purchasing Program

Tuition reimbursement

Complimentary DISH TV

Discounts on Sling TV and Boost Mobile

Qualifications

• Six months of related customer service and troubleshooting experience.
• Flexible to work shifts, including evenings and weekends.
• Must reside in one of the eligible states including Tennessee.

Responsibilities

• Take back-to-back tech support or customer service phone calls.
• Engage with customers to provide solutions for their needs.
• Promote products and services for the DISH TV experience.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Education

High school diploma or GED

Tools

USB Headset

USB Keyboard

USB Mouse

USB Webcam

Ethernet cable

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Customer Experience Representative:

$15.00/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What’s in it for You:

• Career Growth: Opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
• This is a Full Time, Work-From-Home position with Company-provided equipment.

Application Process:After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active network connection
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
• Must reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee to be eligible for hire

DISH will provide all initial equipment required to perform the role aside from home internet!

A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH.

Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.

Required Accessories:

• USB Headset
• USB Keyboard
• USB Mouse
• USB Webcam
• Ethernet cable

Home Internet and dedicated home office workspace with:

• Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
• Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

Salary Ranges

Compensation: $15.00/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.