TeleNurse RN - Triage & Patient Advocate, Remote Potential

Springfield Clinic; Springfield (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Potential to work from home

Job summary

Springfield Clinic is seeking an RN TeleNurse to triage incoming patient calls, lead with clinical judgment, and advocate for wellness. The role offers opportunity to work with the TeleNurse Supervisor and primary care teams to provide safe, efficient telephone-based care.

Responsibilities include applying the nursing process, assessing and prioritizing calls, guiding patients to appropriate care, documenting thoroughly, and maintaining confidentiality.

Responsibilities

• Apply all phases of the Nursing Process, i.e., assessment, planning, implementation and evaluation when triaging patients.
• Demonstrate effective verbal communication: communicate phone advice in a calm manner so that it is properly received and understood.
• Identify life threatening emergencies; recommend appropriate interventions, including facilitation of ambulance transportation.
• Demonstrate knowledge of disease processes and pathophysiology to accurately conduct an initial assessment and triage patients via telephone dialogue.
• Perform data entry at the time of the call and record all significant health history of the caller.
• Prioritize tasks appropriately and manage time and resources effectively.
• Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties as assigned.
• Refer problems and concerns which require physician intervention to the On Call Physician and/or primary care physician. Direct caller/patient to appropriate level of care including, but not limited to nearest ER, office visit, or self-care.
• Schedule patient appointments in scheduling system according to established and approved guidelines.
• Utilize medical resources to assist in formulating the patient's plan of care.
• Counsel and teach patients and/or callers according to established guidelines of practice.
• Document all calls according to established guidelines of practice.
• Maintain statistical data as requested.
• Work effectively with minimal supervision.
• Maintain confidentiality of all interactions.
• Maintain knowledge by attending appropriate educational programs, reading current journals and literature.
• Attend all department meetings and mandatory Springfield Clinic in-services.
• Perform other job duties as assigned.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

Job description

Springfield Clinic is seeking an RN TeleNurse to triage incoming patient calls, lead with clinical judgment, and advocate for wellness. The role offers opportunity to work with the TeleNurse Supervisor and primary care teams to provide safe, efficient telephone-based care.

Responsibilities include applying the nursing process, assessing and prioritizing calls, guiding patients to appropriate care, documenting thoroughly, and maintaining confidentiality.