Registered Nurse - TeleNurse (16 Hours/Week)

Springfield Clinic; Springfield (IL); Remote; USD 65,000 - 85,000; Full time

Job summary

Springfield Clinic, Springfield, IL, is seeking an RN TeleNurse to triage patient calls, provide leadership within the department, and advocate for patients. The role emphasizes applying the nursing process, clear communication, and coordination of care from a telephone-based setting.

The RN will assess, document health history, and refer cases to the appropriate physician or level of care, while maintaining confidentiality and strict adherence to practice guidelines.

Qualifications

• RN license in Illinois; graduate of an accredited nursing program.
• Minimum of three years of clinical experience in acute ambulatory or acute care setting.
• ER or Home Health experience preferred.

Responsibilities

• Triage incoming patient calls using the nursing process.
• Communicate verbally in a calm, clear manner to ensure understanding.
• Identify life-threatening emergencies and initiate appropriate interventions.
• Assess and triage patients via telephone; document health history.
• Enter data during calls and maintain accurate records of patient information.
• Prioritize tasks and manage time/resources effectively.
• Coordinate with physicians for escalation and appropriate level of care.
• Schedule patient appointments per guidelines and use scheduling systems.
• Counsel patients and callers according to established guidelines.

Education

Illinois RN licensure

3 years clinical experience in acute ambulatory/ Acute care

ER/Home Health experience preferred

Job description

The RN TeleNurse is responsible for triaging incoming patient calls. Promotes and demonstrates leadership within the department. Promotes the philosophy of wellness; serves as a resource person, educator, and patient advocate.

Schedule:

Week 1: Thursday 5pm-9pm, Saturday and Sunday 8am-6pm

Week 2: Wednesday and Thursday 5pm-9pm

Job Relationships

• Reports to the TeleNurse Supervisor/Manager

Principal Responsibilities

• Apply all phases of the Nursing Process, i.e., assessment, planning, implementation and evaluation when triaging patients.
• Demonstrate effective verbal communication: communicate phone advice in a calm manner so that it is properly received and understood.
• Identify life threatening emergencies; recommend appropriate interventions, including facilitation of ambulance transportation.
• Demonstrate knowledge of disease processes and pathophysiology to accurately conduct an initial assessment and triage patients via telephone dialogue.
• Perform data entry at the time of the call and record all significant health history of the caller.
• Prioritize tasks appropriately and manage time and resources effectively.
• Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties as assigned.
• Refer problems and concerns which require physician intervention to the On Call Physician and/or primary care physician. Direct caller/patient to appropriate level of care including, but not limited to nearest ER, office visit, or self-care.
• Schedule patient appointments in scheduling system according to established and approved guidelines.
• Utilize medical resources to assist in formulating the patient's plan of care.
• Counsel and teach patients and/or callers according to established guidelines of practice.
• Document all calls according to established guidelines of practice.
• Maintain statistical data as requested.
• Work effectively with minimal supervision.
• Maintain confidentiality of all interactions.
• Maintain knowledge by attending appropriate educational programs, reading current journals and literature.
• Attend all department meetings and mandatory Springfield Clinic in-services.
• Perform other job duties as assigned.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

Education/Experience

• RN, graduate of an accredited school of nursing with current Illinois RN licensure.
• Minimum of three years of clinical experience in acute ambulatory or acute care setting.
• Experience in ER, Home Health preferred.

Licenses/Certificates

• RN License.

Knowledge, Skills and Abilities

• Required to give one (1) month resignation notice.
• Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year.
• Required to reside within a 100 mile radius of Springfield, IL
• Basic typing skills at 40 wpm or greater.
• Demonstrates intermediate computer skills and comfort with Windows operating systems.
• Pleasant, clear telephone voice.
• Excellent written, verbal, and interpersonal communication skills.
• Practices independent nursing consistent with the Illinois Nurse Practice Act.

Working Environment

• Professional office environment which requires extended periods of sitting.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Potential to work from home.

PHI/Privacy Level

• HIPAA1