Telematics Customer Experience Lead - Remote

Carrier; Georgia; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Carrier is seeking a Customer Experience Manager who supports customer deployment and usage of telematics solutions while collaborating with internal teams. Responsibilities include training, analytics, and customer support, ensuring customers effectively use the solution and its capabilities.

This position is based in Athens, Georgia, with opportunities for a high percentage of remote work, requiring occasional travel. Ideal candidates will have a BS or BA and 3–5 years of Customer Service experience.

Qualifications

• 3–5 years of Customer Service experience.
• Experience with B2B customers and/or channel partners is essential.
• Familiarity with data analytics tools, including Microsoft Excel and pivot tables.

Responsibilities

• Support customer deployment and usage of telematics solutions.
• Partner with internal teams to drive telematics data usage.
• Conduct training on solutions and data analytics.

Skills

Customer Service

Problem-solving

Data analytics

Attention to detail

Communication

Education

BS or BA degree

Tools

Microsoft Excel

Salesforce

Job description

Carrier is seeking a Customer Experience Manager who supports customer deployment and usage of telematics solutions while collaborating with internal teams. Responsibilities include training, analytics, and customer support, ensuring customers effectively use the solution and its capabilities.

This position is based in Athens, Georgia, with opportunities for a high percentage of remote work, requiring occasional travel. Ideal candidates will have a BS or BA and 3–5 years of Customer Service experience.