Telemarketer - State Farm Agent Team Member

Roxy Clifton - State Farm Agent; Fort Payne (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Roxy Clifton State Farm is seeking an entry-level Receptionist/General Telemarketer to grow our agency through outbound calling, lead generation, and strong customer service. This role is available as full or part-time and offers opportunities to transition into a licensed Insurance Account Representative with increased earnings.

You will learn agency processes, build relationships, and support day-to-day operations while developing skills for career-long advancement within the agency.

Qualifications

• Experience in sales or customer-facing roles is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to build rapport and grow customer relationships.

Responsibilities

• Build and maintain strong customer relationships through excellent service and follow-up.
• Engage leads via outbound calls, referrals, and marketing campaigns.
• Schedule appointments for licensed team members and identify customer needs.
• Provide prompt, friendly customer service and assist with general inquiries.
• Promote long-term relationships through professional communication and follow-up.
• Perform data entry and maintain accurate customer records.

Skills

Sales experience

Customer service

Relationship building

Excellent communication

Detail-oriented

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

The Receptionist/General Telemarketer for Roxy Clifton State Farm, is entry-level position designed for individuals who are motivated to build a career in sales. We are open to full or part time positions in this role. You will help grow our agency by building meaningful customer relationships, serving as a liaison between customer needs and agency services, and proactively marketing products that protect what matters most.

You’ll begin by learning our business through outbound calling, lead generation, customer service, and day-to-day office operations. As you gain experience and obtain your insurance licenses, you’ll have the opportunity to transition into a licensed Insurance Account Representative with increased earning potential and opportunities for advancement.

Grow your career while making a difference in your community. If you’re attentive, coachable, detailed oriented, hardworking, and enjoy helping people, we’d love to have you on our team. This is more than a job—it's a long-term career opportunity.

RESPONSIBILITIES:

• Build and maintain strong customer relationships through exceptional service and regular follow-up.
• Work new and existing sales leads through outbound calls, referrals, and marketing campaigns.
• Schedule appointments for licensed team members and identify customer needs.
• Provide prompt, accurate, and friendly customer service, by assisting customers with general service.
• Promote long-term customer relationships through professional communication and follow-up.
• Perform general office and administrative duties, including data entry and maintaining accurate customer records.
• Learn agency processes and customer relationship management (CRM) systems.
• Demonstrate a strong work ethic, positive attitude, and willingness to learn through ongoing coaching and training.

QUALIFICATIONS:

• Sales experience (inside sales, outside sales, retail sales, telemarketing, or customer service) is preferred but not required.
• Experience building and maintaining customer relationships is a plus.
• Interest in marketing products and services based on customer needs.
• Excellent written, verbal, and listening communication skills.
• Dedicated to providing outstanding customer service.
• Ability to anticipate customer needs and build rapport.
• Detail-oriented with strong organizational and problem-solving skills.
• Self-motivated, dependable, coachable, and goal-oriented.

BENEFITS:

• Paid holidays and paid time off (PTO). (full time only)
• Paid licensing and training.
• Ongoing coaching and professional development.
• Clear career path with growth opportunities within the agency.

Growth Opportunity

We are looking for individuals who are motivated to succeed and eager to build a rewarding career.Associates who demonstrate strong communication skills, work ethic, and the ability to generate opportunities may have the opportunity to transition into a full-time licensed sales role within the agency.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of this agency must successfully complete all applicable licensing requirements and training programs.