Telehealth Technology Coordinator

MedStar Health; Leonardtown (MD); On-site; USD 28,337 - 49,965; Full time

Job summary

MedStar Health is seeking a compassionate Telehealth Technology Coordinator for MedStar St. Mary's Hospital to support telehealth and connected-care services.

You will bring telehealth technology to patients\' bedsides, coordinate virtual visits, and help ensure a seamless experience for patients, families, providers, and clinical teams. The schedule is Saturday through Wednesday, 8:00 AM to 4:30 PM, with duties spanning device management, patient flow coordination, and rapid response to

Qualifications

• High school diploma or GED; associate degree preferred.
• 1–2 years of experience in a clinical or customer-service environment.
• Excellent communication, interpersonal, and customer-service skills.
• Knowledge of medical terminology and comfort working in a hospital setting.
• Strong technical aptitude and ability to troubleshoot basic technology concerns.

Responsibilities

• Coordinate bedside telehealth services, including remote consultations and rounding, family video visits, virtual interpretation, and remote patient-monitoring enrollment.
• Manage, troubleshoot, clean, and maintain telehealth devices in collaboration with clinical teams, Information Services, Nursing Informatics, and other partners.
• Respond to telehealth requests, assess stakeholder needs, coordinate patient flow, and provide timely support to patients, providers, and hospital staff.
• Document telehealth activities accurately, identify barriers, and contribute to service improvements that enhance the patient and provider experience.
• Deliver compassionate, professional support while following patient-safety, infection-control, privacy, and PPE protocols.

Skills

Communication

Customer service

Technical aptitude

PPE protocols

Education

High school diploma or GED

Associate degree preferred

Tools

Telehealth devices

Remote monitoring equipment

Job description

About the Job

Help connect patients, families, and care teams through innovative virtual care.

Summary of Position:

MedStar Health is seeking a compassionate, tech-savvy Telehealth Technology Coordinator at MedStar St. Mary's Hospital. This position supports telehealth and connected-care services within our hospitals. In this hands-on role, you will bring telehealth technology directly to patients' bedsides, coordinate virtual visits, and help ensure a seamless experience for patients, families, providers, and clinical teams.

Schedule: Saturday - Wednesday from 8AM - 4:30PM

Primary Duties and Responsibilities:

• Coordinate bedside telehealth services, including remote consultations and rounding, family video visits, virtual interpretation, and remote patient-monitoring enrollment.
• Manage, troubleshoot, clean, and maintain telehealth devices in collaboration with clinical teams, Information Services, Nursing Informatics, and other partners.
• Respond to telehealth requests, assess stakeholder needs, coordinate patient flow, and provide timely support to patients, providers, and hospital staff.
• Document telehealth activities accurately, identify barriers, and contribute to service improvements that enhance the patient and provider experience.
• Deliver compassionate, professional support while following patient-safety, infection-control, privacy, and PPE protocols.

Minimal Qualifications:

• High school diploma or GED required; associate degree preferred.
• One to two years of experience in a clinical or customer-service environment.
• Excellent communication, interpersonal, and customer-service skills.
• Knowledge of medical terminology and comfort working in a hospital setting.
• Strong technical aptitude, attention to detail, and ability to troubleshoot basic technology concerns.
• Ability to think critically, manage competing priorities, and remain professional in a fast-paced environment.
• Comfort donning and removing PPE when entering and exiting patient isolation rooms.

*Relevant education and professional experience may be considered in accordance with the position's equivalency requirements.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.