Telehealth TechnicianLPN PRN

STG International, Inc.; City of Auburn (NY); On-site; USD 23,866 - 33,992; Full time

Job summary

STG International, Inc. is seeking a Telehealth Technician-LPN for their Community Based Outpatient Clinic in Auburn, NY. The role involves providing telehealth services, managing patient interactions, and conducting clinical duties. Candidates must have an LPN/LVN license, CPR certification, and two years of clinical experience. The position offers a starting pay of $21/hour and requires strong communication skills and knowledge of telehealth technologies. Join a diverse workforce committed to equal opportunity.

Qualifications

• Must have two years of clinical experience in a similar environment.
• Knowledge of methods for coordinating telehealth clinical care.
• Ability to troubleshoot telehealth technology issues.

Responsibilities

• Perform telehealth imaging and manage clinical interactions.
• Document clinical information in electronic medical records.
• Coordinate information between facilities for patient telehealth access.

Skills

Knowledge of telehealth technologies

Effective verbal and written communication skills

Detail-oriented and multi-tasking ability

Customer service techniques knowledge

Ability to follow orders under supervision

Education

LPN/LVN from an accredited nursing school

Current and unrestricted LVN/LPN nursing license in New York

Current CPR/BLS certification

Tools

Electronic medical records

Job description

Job Summary

STGi is currently seeking a Telehealth Technician-LPN to provide services at our Community Based Outpatient Clinic. The general duty of the Telehealth Technician is to provide telehealth services as well as manage administrative and clinical interactions from the patient and provider location.

Essential Functions

• Performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager.
• Completes telehealth visits to carry out the following duties: responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including all specialty and primary care telehealth encounters (clinical video and imaging).
• Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests.
• Documents clinical information in electronic medical records daily, with minimal errors.
• Coordinates with Primary TCT to open the telehealth patient room, readies the equipment for the examination, training, education, access, and establishes the online, video conferencing or other connections. Creates the appropriate clinical and/or training setting/environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.
• Coordinates information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care.
• Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.
• Stays in room and facilitates the interaction, if this is part of the protocol or as requested. Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.
• Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/or training and support of the PACT team.
• Makes follow up visits.
• Performs a range of direct care duties that may include but are not limited to such things as performing temperature, blood pressure, respiratory rate.
• Provides general clerical/administrative support coordination work for the facility.
• Other duties as assigned.

Required Experience and Skills

• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
• Thorough knowledge of the variations in anatomy.
• Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred).
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressure, etc.
• Knowledge of the concepts of customer service techniques related to population.
• Effective verbal and written communication skills along with proper telephone etiquette.
• Knowledge of computer functions and electronic medical records.
• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Must be detailed oriented and have the ability to multi-task.

Required Education

• Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).
• LPN/LVN from an accredited nursing school.
• Current and unrestricted LVN/LPN nursing license in New York.

Working Conditions / Physical Requirements

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

Pay rate: starting at $21/hour

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.