Telehealth Technician

STGi; City of Kingston (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Generous PTO policy

Job summary

STGi is seeking a Telehealth Technician to enhance patient care at the Community Based Outpatient Clinic in Kingston, New York. The role encompasses delivering telehealth services and managing both administrative and clinical communications to facilitate effective healthcare delivery.

Successful candidates will demonstrate proficiency in telehealth technologies, possess a valid nursing license or medical assistant certification, and have a strong dedication to patient support and care coordination.

Qualifications

• Experience working in outpatient clinical and/or other hospital environments.
• Must retain current CPR/BLS certification.
• Detail-oriented with the ability to multi-task.

Responsibilities

• Provide telehealth services and manage administrative interactions.
• Coordinate telehealth patient scheduling and confirm appointments.
• Document clinical information accurately in electronic medical records.

Skills

Knowledge of telehealth technologies

Effective verbal and written communication skills

Knowledge of computer functions and electronic medical records

Ability to follow orders and work under supervision

Knowledge of methods for coordinating clinical care via telehealth

Education

LPN/LVN from an accredited nursing school OR certificate of completion from an approved medical assistant training program

Current and unrestricted nursing license in New York or medical assistant certificate

Job description

Job Summary

STGi is currently seeking a Telehealth Technician to provide services at our Community Based Outpatient Clinic in Kingston, New York. The Telehealth Technician will deliver telehealth services and manage administrative and clinical interactions from the patient and provider locations.

Essential Functions

• Perform telehealth imaging, including tele‑retinal screening, tele‑dermatology, tele‑wound care imaging and other telehealth programs as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager.
• Support Primary Telehealth Clinical Technician (TCT) in telehealth visits to carry out duties: responsible for the patient site clinical, business, scheduling, and technical aspects for real‑time telehealth applications, including all specialty and primary care telehealth encounters (clinical video and imaging).
• Exercise judgment to perceive patient needs and evaluate clinical records to determine appropriateness of telehealth requests.
• Document clinical information in electronic medical records daily with minimal errors.
• Coordinate with Primary TCT to open the telehealth patient room, prepare the equipment for the examination, training, education, access, and establish online, video conferencing or other connections. Create the appropriate clinical and/or training setting/environment using interactive technology and be knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.
• Coordinate information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care.
• Assist Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.
• Stay in room and facilitate the interaction, if this is part of the protocol or as requested. Provide hands‑on assistance to the provider and patient as part of the encounter, training or interaction as needed.
• Document patient reminders, clinical reminders, clinical interaction and close encounters, answer questions, and perform other duties as needed to ensure a beneficial visit, online activity and/or training and support of the PACT team.
• Make follow‑up visits.
• Perform a range of direct care duties that may include, but are not limited to, performing temperature, blood pressure, respiratory rate.
• Provide general clerical/administrative support coordination work for the facility.
• Other duties as assigned.

Required Skills

• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
• Thorough knowledge of the variations in anatomy.
• Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Prefer two (2) years of current clinical experience working in a similar environment (outpatient clinical and/or other hospital experience).
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper healthcare activities, such as giving injections, taking blood pressures, etc.
• Knowledge of the concepts of customer service technique related to population.
• Effective verbal and written communication skills along with proper telephone etiquette.
• Knowledge of computer functions and electronic medical records.
• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Must be detail oriented and have the ability to multi‑task.

Required Experience

• Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).
• LPN/LVN from an accredited nursing school OR certificate of completion from an approved medical assistant training program.
• Current and unrestricted nursing license in New York or medical assistant certificate.

Working Conditions / Physical Requirements

• Moderate physical activity. Requires handling of average‑weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior/office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

Benefits and EEO Statement

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.