Telehealth Technician-LPN - PRN

STG International; City of Auburn (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

STGi is seeking a Telehealth Technician-LPN to provide telehealth services at our Community Based Outpatient Clinic in Auburn, NY. This PRN role supports the patient and provider locations with clinical and administrative tasks, imaging, and real-time telehealth encounters.

The position requires NY LPN license, CPR/BLS, strong communication and EMR skills, and the ability to coordinate care across facilities. Pay starts at $24.53 per hour.

Qualifications

• LPN/LVN license from an accredited nursing school.
• Current NY LVN/LPN license.
• CPR/BLS certification (AHA/MTN).

Responsibilities

• Provide telehealth imaging and real-time encounters.
• Coordinate clinical, scheduling and technical aspects for visits.
• Document in EMR daily with minimal errors.
• Coordinate with facilities to ensure continuity of care.
• Assist with room setup and equipment for examinations.
• Perform basic vital checks as needed (temp, BP).
• Provide training to patients using interactive technology.
• Arrange follow-up visits as required.

Skills

Telehealth knowledge

Clinical scheduling

EMR systems

Customer service

Verbal communication

Technical troubleshooting

Detail oriented

Multitasking

Education

LPN/LVN license (NY)

CPR/BLS certification

Job description

Telehealth Technician-LPN - PRN

Job Location: 47 E. Genesee St., Auburn, New York, United States

Position Type: PRN

STGi is currently seeking a Telehealth Technician-LPN to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY: The general duty of the Telehealth Technician is to provide telehealth services as well as manage administrative and clinical interactions from the patient and provider location.

• Performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager.
• Completes telehealth visits to carry out the following duties: responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including, all specialty and primary care telehealth encounters (clinical video and imaging).
• Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests.
• Documents clinical information in electronic medical records daily, with minimal errors.
• Coordinates with Primary TCT to open the telehealth patient room, readies the equipment for the examination, training, education, access, and establishes the online, video conferencing or other connections. Creates the appropriate clinical and/or training setting/environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.
• Coordinates information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care.
• Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.
• Stays in room and facilitates the interaction, if this is part of the protocol or as requested. Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.
• Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/or training and support of the PACT team.
• Makes follow up visits.
• Performs a range of direct care duties that may include but are not limited to such things as performing temperature, blood pressure, respiratory rate.
• Provides general clerical/administrative support coordination work for the facility.
• Other duties as assigned.

REQUIRED EXPERIENCE AND SKILLS:

• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
• Thorough knowledge of the variations in anatomy.
• Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred).
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressure, etc.
• Knowledge of the concepts of customer service techniques related to population.
• Effective verbal and written communication skills along with proper telephone etiquette.
• Knowledge of computer functions and electronic medical records.
• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Must be detailed oriented and have the ability to multi-task.

REQUIRED EDUCATION:

• Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).
• LPN/LVN from an accredited nursing school.
• Current and unrestricted LVN/LPN nursing license in New York.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior/o]ice work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Pay rate: starting at $24.53/hour

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish our mission.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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