Telehealth Coordinator

Remote Area Medical - RAM®; Rockford (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Remote Area Medical – RAM® seeks a Telehealth Coordinator to support and expand telehealth services. You will build relationships with supervisors, volunteers, patients, and partners, recruit and train volunteers, and manage data with RAM’s telehealth processes.

This role requires travel, weekend coverage, and familiarity with EHR systems, ensuring quality care and efficient operations across RAM telehealth events.

Qualifications

• Experience coordinating telehealth programs or similar healthcare services.
• Ability to recruit, train, and support volunteers and partners.
• Strong data recording and reporting skills.

Responsibilities

• Build and maintain strategic relationships with supervisors, personnel, volunteers and partners.
• Assist in mobilizing, recruiting, securing, training, supporting telehealth volunteers and partners; record data and build reports.
• Assist in recruiting telehealth patients; record data and build reports; follow RAM chain of command.
• Maintain familiarity with telehealth processes, software, equipment and vehicles.
• Monitor industry trends for opportunities and secure RAM EHR data integrity.

Skills

Telehealth coordination

Volunteer coordination

Data recording

Customer service

Education

Bachelor's degree in healthcare administration

Tools

EHR systems

Job description

About Remote Area Medical

Headquartered in Rockford, Tennessee, Remote Area Medical – RAM® is a nonprofit organization whose mission is to prevent pain and alleviate suffering by providing free quality healthcare to those in need. RAM accomplishes its mission by operating mobile clinics offering a combination of dental, vision, and medical services to underserved and uninsured individuals.

About Remote Area Medical

Headquartered in Rockford, Tennessee, Remote Area Medical – RAM® is a nonprofit organization whose mission is to prevent pain and alleviate suffering by providing free quality healthcare to those in need. RAM accomplishes its mission by operating mobile clinics offering a combination of dental, vision, and medical services to underserved and uninsured individuals.

The Telehealth Coordinator reports directly to the Telehealth Manager and serves on the Operations Team.

Job Responsibilities

• Building and maintaining healthy strategic relationships with direct supervisors, personnel, volunteers and partners that would benefit department and organizational objectives.
• Assisting in mobilizing, recruiting, securing, training, supporting and serving telehealth volunteers and telehealth access partners; recording data as needed; building necessary reports as directed from telehealth operations.
• Assisting in recruiting, securing and serving telehealth patients; recording data as needed; building necessary reports as directed from the RAM chain of command.
• Maintaining operational familiarity with telehealth processes, software, equipment and vehicles.
• Monitoring industry trends for opportunities.
• Securely maintaining RAM Electronic Health Records (EHR), accurately calculating the Value of Care generated, reporting telehealth activity as directed, writing and maintaining SOPs and related administrative tasks.
• Gaining familiarity with new telehealth patient best practices, products, services and equipment as they come online.
• Working multiple weekends per year by leading telehealth events remotely and in-person, including weekend travel.
• Recommending program opportunities, processes, procedures, policies, methods to improve relations, and functions of department objectives.
• Planning, executing and acting as the "Final Authority" at all assigned telehealth events, activities, and operations.
• Attending conferences and training to continually improve personal professional development and RAM telehealth.
• Relying on experience and judgment to plan and accomplish goals, performing a variety of tasks as directed by the RAM chain of command

Job Requirements

• Must have basic technology troubleshooting skills (software and hardware).
• Must have knowledge of or be willing to learn to use telehealth relevant software, hardware and connectivity.
• Significant overnight and multi-day travel.
• Frequent non-standard workdays and work hours.

Physical Requirements

• Must be able to stand/sit for extended periods of time
• Must be able to lift 40lbs
• Must have a valid driver’s license and be willing to drive RAM vehicles
• Mus be able to obtain a DOT Medical Examiner’s Certificate
• Must be willing to drive RAM vehicles on overnight/multi-day deployments
• Must be proficient in verbal, nonverbal, and written communication skills