Telehealth Care Coordinator: In-Home & Virtual Support

Holisticare; Texas; Hybrid; USD 52,000 - 78,000; Full time

Job summary

Holisticare seeks an experienced Tele-video Care Coordinator to blend in-home patient care with telehealth coordination. You will visit patients in their homes, support virtual visits, and coordinate ongoing care to ensure high-quality, continuous support.

The role requires independent field work, strong communication, and proficiency with EMRs. Prior CMA or equivalent certification is a plus, and bilingual skills are beneficial.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, care coordination, patient services, medical assisting, or a related field.
• Experience using Electronic Medical Records (EMR).
• Strong verbal and written communication skills.
• Comfortable conducting virtual patient visits and building rapport remotely.
• Excellent organizational, multitasking, and time-management skills.
• Ability to work independently and collaboratively within a multidisciplinary care team.

Responsibilities

• Conduct approximately 7–8 televideo patient visits per day.
• Build and maintain strong relationships with patients and caregivers through ongoing virtual engagement.
• Review and reinforce provider-directed care plans.
• Document all patient interactions accurately within the EMR.
• Monitor patient progress and identify opportunities for intervention.
• Coordinate care among providers, specialists, caregivers, and community resources.
• Assist patients with appointment scheduling, referrals, and follow-up care.
• Support patients enrolled in CCM, RPM, TCM, BHI, APCM, and RTM.
• Escalate clinical concerns to providers as appropriate.
• Help reduce avoidable ER visits and hospital admissions through proactive engagement.

Skills

Strong verbal and written comms

Healthcare experience

Independent and team collaboration

Education

High school diploma or equivalent

CMA or equivalent healthcare certification (preferred)

Tools

eClinicalWorks (eCW)

EMR systems

Job description

Job Description

Job Description

We are seeking an experienced and compassionate healthcare professional with a background in hospice, or field-based patient care to join our team as a Tele-video Care Coordinator.

This role blends hands-on in-home patient care with telehealth coordination. You will visit patients in their homes, support virtual provider visits, perform basic clinical procedures, and coordinate ongoing care to ensure patients receive high-quality, continuous support in the comfort of their home.

This position is ideal for individuals who are experienced in home-based care and are comfortable working independently in the field while supporting providers through telemedicine.

Key Responsibilities

• Conduct approximately 7–8 televideo patient visits per day.
• Build and maintain strong relationships with patients and caregivers through ongoing virtual engagement.
• Review and reinforce provider-directed care plans.
• Document all patient interactions accurately within the electronic medical record (EMR).
• Monitor patient progress and identify opportunities for intervention.
• Coordinate care among providers, specialists, caregivers, and community resources.
• Assist patients with appointment scheduling, referrals, and follow-up care.
• Support patients enrolled in:
• • Chronic Care Management (CCM)
  • Remote Patient Monitoring (RPM)
  • Transitional Care Management (TCM)
  • Behavioral Health Integration (BHI)
  • Advanced Primary Care Management (APCM)
  • Remote Therapeutic Monitoring (RTM)
• Escalate clinical concerns to providers as appropriate.
• Help reduce avoidable emergency room visits and hospital admissions through proactive patient engagement and care coordination.

Qualifications

Required

• High school diploma or equivalent.
• Experience in healthcare, care coordination, patient services, medical assisting, or a related field.
• Experience using Electronic Medical Records (EMR).
• Strong verbal and written communication skills.
• Comfortable conducting virtual patient visits and building rapport remotely.
• Excellent organizational, multitasking, and time-management skills.
• Ability to work independently and collaboratively within a multidisciplinary care team.

Preferred

• Certified Medical Assistant (CMA) or equivalent healthcare certification.
• Experience in primary care, geriatrics, chronic disease management, or population health.
• Experience with eClinicalWorks (eCW).
• Knowledge of Medicare care management programs.
• Bilingual language skills.

Why Join Us?

This role offers the opportunity to make a direct impact on patients' lives through meaningful, one-on-one virtual interactions. Rather than brief encounters, you'll have the ability to develop lasting relationships with patients, help them navigate their healthcare journey, and support their long-term health goals. If you're passionate about patient advocacy, care coordination, and innovative healthcare delivery, we'd love to hear from you.

Company Description

Who We Are

At **Holisticare**, "Quality of Life" is more than our brand—it is our mission. We believe healthcare should be comprehensive, compassionate, and centered on the whole person.

Our commitment extends beyond the walls of our clinics. Our team regularly participates in community events because we believe trust is built through relationships. By engaging with the communities we serve, we gain a deeper understanding of their needs, strengthen communication, and provide care that truly makes a difference.

As a multi-specialty healthcare organization, we offer **Primary Care, Psychiatry, Wound Care, and Personal Assistance Services (PAS)**, allowing us to care for patients across multiple stages of their healthcare journey.

We are also a faith-based organization. Our Christian faith shapes our culture and inspires us to serve others with compassion, integrity, and excellence. We believe that Jesus is the ultimate source of hope, and while we provide evidence-based medical care, we strive to ensure every patient experiences dignity, encouragement, and genuine compassion. We believe our actions reflect our values.

To support both our patients and our team, we have a pastor on staff and offer a virtual prayer room for those who wish to participate. Participation in faith-based activities is always voluntary, and we respect the beliefs and backgrounds of every individu