Telecommunicator, Mobile

WakeMed; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

WakeMed is seeking a Dispatcher responsible for managing 9-1-1 and non-emergency transport requests based on patient needs. This role involves prioritizing calls, monitoring mobile units, and maintaining operational awareness. Ideal candidates possess a high school diploma or equivalent, with an Associate's degree preferred.

Qualifications

• High School Diploma or Equivalent required.
• Associate's Degree in a Related Field is preferred.
• No experience required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for patient transport.
• Evaluate and prioritize calls for service.
• Monitor and update Mobile Critical Care Services units.

Education

High School Diploma or Equivalent

Associate's Degree in a Related Field

Job description

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity. Evaluates and prioritizes calls for service and dispatches the appropriate personnel and equipment. Uses a computer-aided dispatch (CAD) system to monitor and update Mobile Critical Care Services units. Monitors several frequencies using the RCS 800 Mhz radio system, transmits vital response information to field units, and processes field requests as they are received. Maintains situational awareness regarding weather and other incidents in the area to keep field units and management informed of noteworthy activity. Maintains and updates reference logs in the Communications Center and performs other duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required. An Associate's Degree in a Related Field is Preferred.

Experience

No Experience Required.