Telecommunicator I

Tulsa County Sheriff's Office; United States; On-site; USD 32,000 - 40,000; Full time

Job summary

The Tulsa County Sheriff's Office is seeking a Telecommunications Dispatcher to operate a multi-channel radio console and a multi-line telephone within a 24/7 Communications Center. You will handle 9-1-1 calls, coordinate emergency responses, and maintain CAD and other computer systems.

Essential duties include evaluating calls, prioritizing incidents, dispatching police, fire, towing and medical units, and staying in close contact with field personnel.

Qualifications

• High school diploma or GED; one to three months related experience and/or training preferred or equivalent.
• APCO certification within 6 months of employment or willingness to obtain it.

Responsibilities

• Answers, evaluates and prioritizes incoming telephone calls.
• Dispatches police, fire, towing and/or medical response.
• Operates a CAD system, telephones, multi-channel radio, and related equipment.
• Maintains contact with field units and coordinates information for responders.

Skills

Emergency communications

Calm under pressure

Data entry

Clear speech over radio

Education

High School Diploma or GED

Tools

CAD system

Radio/Telephones

Job description

Pay

$18.31

Pay Frequency

Monthly

Full Time / Part Time

Full time

Job Summary

Under direct supervision during training period and under limited supervision, thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/file units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation. Performs other duties as required.

Job Details

ESSENTIAL JOB FUNCTIONS:

• Answers, evaluates and prioritizes incoming telephone calls
• Communicates effectively with various callers to obtain complete information to determine urgency and need for emergency services
• Dispatches police, fire, towing and or medical response
• Uses a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD for hearing/speech impaired, computer databases and maps
• Simultaneously maintains close contact with field units, communicating with department employees, other law enforcement and criminal justice agencies, emergency service providers and the public to obtain and disseminate information
• Inputs, updates, requests, transmits and querying information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence and/or driver license and vehicle registration checks by typing on a computer keyboard
• Operates an 800 MHz radio system with speed and accuracy
• Must report to work on a regular and timely basis.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Skills:

• Think and act quickly in emergency situations
• Speak clearly over the telephone and radio
• Data entry
• Call summarization

Ability to:

• Quickly and accurately obtain information
• Work under stressful conditions
• Work all shifts and overtime
• Perform varied tasks simultaneously
• Focus on task in noisy, distracting environment
• Work in close contact with people in a secured environment
• Learn geography
• Courteously and tactfully communicate
• Maintain confidentiality
• Work all shifts, days, evenings, midnights, weekends, all holidays

Knowledge:

* APCO certification preferred but required within 6 months of employment.

• Computer and other technical equipment

SUPERVISORY RESPONSIBILTIES:

None

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED). One to three months related experience and /or training preferred or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Oklahoma Driver’s License
• OLETS, and APCO Certification within 6 months of employment
• Must maintain certifications

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to fingers, handle or feel; reach with hands and arms; talk or hear, and taste or smell. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Qualifications

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

SAFETY SENSITIVE POSITION

TCSO 101.05 (3.1) (O) (1-2): RULES AND REGULATIONS

(Pursuant to Oklahoma law, Title 63 O.S. section 427.8, Oklahoma Marijuana and Patient Protection Act, enacted 8/30/19)

“Safety-Sensitive” employment positions: The Tulsa County Sheriff has designated Deputies, Detention Officers and Telecommunications Dispatchers as safety sensitive employment positions. Safety-sensitive means any job that includes tasks or duties that could affect the safety and health of the employee performing the task and /or the health and safety of others. The Tulsa County Sheriff retains the authority to evaluate and classify employment positions as safety-sensitive positions based upon assigned tasks and duties.

The Tulsa County Sheriff may refuse to hire an applicant applying for a safety-sensitive position who tests positive for illegal drugs and alcohol including marijuana components or metabolites. The Tulsa County Sheriff may discipline, discharge or otherwise penalize a safety-sensitive employee who tests positive for illegal drugs and alcohol including marijuana components or metabolites.

EEO STATEMENT:

Tulsa County Sheriff does not discriminate against any individual because of race, color, sex, age, religion, national origin, ancestry, marital status, disability or political affiliation (except when such person advocates or belongs to an organization which advocates the overthrow of our constituted government by force or violence) with regard to all terms, conditions, eligibilities, and privileges of employment for all positions in the County.

NOTE: Job descriptions are subject to change based on changing business needs and conditions.