Telecommunicator - 911 Dispatch (Lateral Certified and New Recruits)

CVG Airport Authority; Cincinnati (OH); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Competitive benefits package

Retirement plan (KY Public Pension)

401(k) and 457 options

Paid holidays

Tuition reimbursement and professional

Development programs

Employee Assistance Program

Job summary

CVG Airport Authority in Kentucky seeks a Telecommunicator to handle 911 dispatch and related communications at the airport. Lateral certified or new recruits welcomed; salary for entry recruits starts at $54,080 and varies with experience.

The role involves receiving calls, coordinating with police, fire, and maintenance units, and operating CAD and other security systems in a fast-paced airport environment.

Qualifications

• High School Diploma or GED required.
• Must be a United States Citizen.
• Experience with 911/telecommunications is a plus.
• Must maintain NCIC/LINK certifications.
• DOCJT Basic Telecommunications Course for new recruits.

Responsibilities

• Receive emergency and non-emergency calls and dispatch resources via CAD.
• Monitor NCIC/LINK information and Mass Notification System.
• Manage access control and CCTV for secure areas.
• Coordinate with IC, PIC or ADM during large events.
• Maintain situational awareness of airport operations.

Skills

Multitasking

Clear communication

Confidentiality

Computer literacy

Team collaboration

Education

High School Diploma or GED

Tools

Computer Aided Dispatch (CAD)

NCIC/LINK systems

Mass Notification System

Access control system

CCTV

Job description

Telecommunicator - 911 Dispatch (Lateral Certified and New Recruits)

Job Category: Telecommunicator

Requisition Number: TELEC002366

• Posted : May 19, 2026
• Full-Time

Locations

Showing 1 location

Burlington, KY 41005, USA

Description

$54,080 entry salary for recruits

Join a unique telecommunications department that combines Fire/EMS, police, aviation, and more! We welcome new recruits and lateral DOCJT certified professionals. Salary for lateral candidates is based on years of experience.

CLASS SUMMARY:

Responsible for receiving emergency and non-emergency calls as well as monitoring various airport safety and security systems. Through interpretation of information received, responsible for determining appropriate allocation of resources and dispatching police, fire, operations and maintenance units as appropriate. Position requires multitasking in a fast-paced airport environment and the ability to maintain situational awareness at all times.

ESSENTIAL DUTIES:

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

• Receives emergency (911) and non-emergency calls via phone and dispatches appropriate resources as required. Uses various systems, including Computer Aided Dispatch (CAD), to maintain situational awareness during responses. Takes direction from Incident Commander (IC), Person In Charge (PIC) or Airport Duty Manager (ADM) during large scale events and coordinates with internal and external airport stakeholders as required.
• Monitors and sends information via teletype over the National Crime Information Center (NCIC) and the Law Information Network of Kentucky (LINK).
• Utilizes Airport Mass Notification System to disseminate emergency and non-emergency information to internal and external stakeholders.
• Monitors access into secure areas utilizing access control system and CCTV on doors.
• Monitors airport fire alarm systems.
• Accepts airport service requests and assigns work orders as needed. Dispatches airport maintenance personnel for immediate maintenance needs. Maintains awareness of airport system outages (power, conveyances, airport train) and coordinates with appropriate KCAB department for repair.
• Actively monitors airport operational activities and maintains situational awareness of airfield status and aircraft arrivals/departures.
• Monitors weather conditions and disseminates information as required via various communication systems. Receives calls from airport stakeholders during snow events and disseminates information to KCAB departments as required.
• Performs other duties of a similar nature and level as assigned.

TRAINING AND EXPERIENCE:

High School Diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must be a minimum of 18 years of age and a United States Citizen.

LICENSING/CERTIFICATIONS:

• Pass Department of Criminal Justice Basic Telecommunications Course (new recruits)
• Maintain LINK/NCIC certifications
• Maintain Emergency Medical Dispatch (EMD) certification
• Maintain Security Identification Display Area (SIDA) clearance
• Obtain and maintain position appropriate NIMS and emergency training

SKILL IN:

• Multi-tasking in a fast-paced environment
• Maintaining confidentiality, privacy and security of protected information
• Clearly and effectively communicating, both orally and in writing
• Use of a variety of computer-based technologies
• Demonstrated skill in motivating, promoting and establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups.

ADA AND OTHER REQUIREMENTS:

Positions in this class typically require reaching, standing, walking, pushing, fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.

Current Telecommunicators wishing to move laterally will need to provide proof of DOCJT Certificate and ID Number.

BENEFITS:

• Competitive medical, dental, vision and life insurance coverage options. CVGAA offers a $0 premium medical plan option and does not charge a working spouse surcharge. Health Savings Account, Wellness programs and up to $2,500 a year in employer contributions to qualified childcare expenses.
• Employer and employee contributions to KY Public Pension Authority retirement plan
• 401(k) and 457 options
• Generous paid time off including 10 holidays a year
• Employee Assistance Program
• Tuition Reimbursement and Professional Development programs
• Performance Reward Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.