TELECOMMUNICATOR

City of Greer, South Carolina; Greer (SC); On-site; USD 2,740,000 - 3,903,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid holidays

Tuition reimbursement

Job summary

The City of Greer is seeking a Telecommunicator for its Police Department. This position handles 911 and non-emergency lines, dispatches to police, fire, and other agencies, and monitors multiple radios and CAD/NCIC systems. Strong communication, calm under pressure, and multitasking are essential.

Required High school diploma or GED; completion of E911 training and NCIC/EMD/EFD certifications within the first year; ability to work 12-hour shifts. Competitive benefits accompany the base pay.

Qualifications

• High School diploma or GED required.
• Must complete the E911 training class and become certified by NCIC/EMD/EFD within the first year of employment.
• Must be able to work 12-hour shifts.

Responsibilities

• Answers 911, emergency and non-emergency lines to determine type of assistance, location, and urgency.
• Dispatches or transfers calls to fire, police, or other agencies.
• Monitors radios, computer screens and telecommunications equipment.
• Prepares reports and records such as NCIC entries, logs, and daily statistics.
• Refers to manuals, codes, laws and publications for procedures.
• Acknowledges and responds to routine and emergency radio traffic.
• Documents information for each call and processes records and reports.
• Maintains professionalism and customer service in all interactions.

Skills

Strong communication skills

Calm under pressure

Multi-tasking

Decisive

Education

High school diploma or GED

Tools

CAD system

NCIC terminal

Computer

Walkie-talkie

Printer

Job description

The City of Greer is currently accepting applications for a

The City of Greer is currently accepting applications for a Telecommunicator in our Police Department.

Responsibilities

• Answers 911 telephone lines, other emergency lines, and non-emergency lines in order to ascertain, record, and disseminate the type of assistance needed, the location, the urgency of the call, etc.; prioritizes calls and directs calls to appropriate units via telephone or radio.
• Dispatches or transfers calls to fire department, police department, public services department, or appropriate agencies.
• Monitors multiple radios, computer screens and other telecommunications equipment.
• Prepares and utilizes a variety of reports and records such as NCIC entry, pay sheet, telephone logs, evaluation forms, location reports, memorandums, fire reports, wrecker logs, driver history, work orders, etc.
• Refers to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts, etc.
• Utilizes various types of equipment and machinery such as computer, CAD system, telephone, NCIC terminal, printer, copier, walkie-talkie, etc.
• Acknowledges and responds to all routine and emergency police and fire radio traffic.
• Documents all incoming information as required by individual calls for service.
• Prepares and/or processes various records and reports such as criminal history request, driver’s license search, daily/monthly statistics, calls for service (police), and calls for service (fire/medical).
• Refers to the Department of Motor Vehicles replies, NCIC/SLED replies, mapping program, NCIC manual, logs/manuals/telephone directories, policy and procedure manuals, codes/laws/regulations, publications, and reference texts, etc.
• Must remain calm under pressure, possess strong communication skills, be decisive and have the ability to multi-task in a fast-paced environment.

Additional Duties

• Performs general administrative tasks as required, including preparing reports and correspondence, entering and retrieving computer data, filing records, and answering phones.
• Participates in required training and continuing education to obtain and maintain certifications and stay current on changes in codes and ordinances.
• Assists other officers and staff when workload, emergencies, or special assignments require.
• Stays current on departmental policies, procedures, and processes.
• Completes work accurately, safely, and efficiently; maintains assigned equipment in good working condition.
• Maintains a clean, safe, and organized work area.
• Identifies and reports suggested improvements or areas of concern to the Supervisor.
• Ensures professionalism and excellent customer service in all interactions while representing the City of Greer.
• Demonstrates strong ethical conduct, integrity, and accountability with coworkers, customers, and the community.
• Supports a culture of results, communication, and professional collaboration within the department and across the organization.
• Represents the department at community events or meetings when requested by the Supervisor.
• Adheres to the Employee Handbook and all applicable policies and procedures.
• Maintains regular, reliable attendance.
• Performs other duties as assigned.

Hours: 12 hours shifts: must be able to work both shifts (days) 7:00 AM to (nights) 7:00 PM or 7:00 PM to 7:00 AM

Salary: Minimum hourly rate $24.11, dependent on experience

In addition to a competitive base pay, we currently offer comprehensive benefits package that includes health, prescription, vision, dental insurance (at no cost for employee coverage based on full participation in Wellness Program), life insurance, long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, FSA, EAP, Education Incentive Pay, and a defined benefit retirement plan (South Carolina Retirement System).

The City of Greer is an Equal Opportunity Employer. ADA requires the city to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Mental & Physical Demands – ADA Guidelines

Instructions: Indicate the level of mental and physical demand required for the position by marking C, F, O, or N/A next to each item.

Definitions

C – Constantly (More than 66% of the time; 5.5+ hours/day)

F – Frequently (33%–66% of the time; 2.5–5.5 hours/day)

O – Occasionally (Up to 33% of the time; 0–2.5 hours/day)

N/A – Not Applicable

Physical Demands

Stand: O

Walk: O

Sit: C

Handling / Fingering: C

Reach Outward: O

Reach Above Shoulder: O

Climb: O

Crawl: O

Squat or Kneel: O

Bend: O

Lifting Requirements

10 pounds or less: F

11 to 20 pounds: O

21 to 50 pounds: O

51 to 100 pounds: N/A

More than 100 pounds: N/A

Pushing And Pulling Requirements

12 pounds or less: F

13 to 25 pounds: O

26 to 40 pounds: O

41 to 100 pounds: N/A

More than 100 pounds: N/A

Requirements

• High School diploma or GED.
• Must be able to successfully complete the E911 training class and become certified by the National Crime Information Center, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and Priority Police Dispatch within the first year of employment.
• Must be able to work 12-hour shifts