Telecommunications Switch Technician

Leader Communications Inc. (LCI); Dover (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus of $1000

Job summary

Leader Communications Inc. (LCI) is seeking a Telecommunications Switch Technician to provide operation and maintenance support for the Base Telephone System at Dover AFB, DE. The role includes managing troubleshooting and ensuring maintenance of communication installations.

Candidates should possess strong technical knowledge, a minimum of 3 years' experience, and relevant certifications such as Comp TIA Security+. LCI offers a comprehensive benefits package and is an equal opportunity employer.

Qualifications

• Must be able to attain a U.S. Government Public Trust security clearance.
• Experience with secure VoIP and Avaya technologies is required.
• Certificate in Confined Space is preferred.

Responsibilities

• Provide operation and maintenance support for the Base Telephone System.
• Manage troubleshooting and resolution of voice/data communications.
• Operate and maintain the Voice Switching System according to OEM procedures.

Skills

Knowledge of telecommunications industry services

Configuration management

Strong written and verbal communication skills

Proficient in troubleshooting techniques

Education

High School diploma or Associate's degree or vocational training

3 years of practical field experience in switch maintenance

Comp TIA Security+ Certification

Tools

Cisco software and routing

Microsoft Office Suite

Job description

Position comes with a $1000 sign‑on bonus.

Position Summary

The Telecommunications Switch Technician will provide operation and maintenance (O&M) support for the Base Telephone System and cable plant at Dover AFB, DE. Service support includes but is not limited to the following: Customer Service (telephone), Switchboard Operations, Inside Plant, and Outside Plant (Cable). Administer projects from start to finish, ensuring that BTS installation jobs are completed on time and within budget. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance and a Missouri state driver’s license in order to be retained in the position.

Duties & Responsibilities

• Knowledge of telecommunications industry services, solutions and trends.
• Operate and maintain the base Voice Switching System (VSS) IAW Original Equipment Manufacturer (OEM) procedures.
• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent leadership and management skills.
• Must be able to read and interpret blueprints, engineering specifications for telecommunications voice and data requirements. Also have the ability to use a high degree of independent judgment to make sound decisions to keep the project on track.
• Understand technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures and acceptance test reports, equipment performance, operational test and feedback to the proper individuals/departments.
• Configuration management to evaluate proposed changes/upgrades to the infrastructure (hardware/software).
• Experience in managing, supervising, and assigning multiple crew of cable pullers, installers, and testers.
• Manage troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.
• Operate and maintain the base Voice Switching System (VSS) IAW Original Equipment Manufacturer (OEM) procedures.
• Operate and maintain the base VoIP Communications manager and VoIP to TDM Gateway IAW Original Equipment Manufacturer (OEM) procedures.
• Perform software functions and translations for any trunk or circuit configuration required by on‑base systems or users; perform adds, moves, changes, deletes, and query of a circuit or system data; and provide directory assistance information, service orders, trouble assistance, records administration, and billing as a function of switch operation.
• Perform Monthly Maintenance including Periodic Maintenance Inspections (PMI) testing and documentation of the telephone switch backup power system.
• Perform semi-annual traffic measurement and analysis within system capabilities and limitations, and perform analysis and studies on the base switching system.
• Must be detail and safety oriented.

Education & Experience Requirements

• High School diploma or Associate's degree or vocational training, or military experience in electronics, telecommunications, or network.
• 3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP.
• 3+ years experience with secure VoIP and Avaya technologies.
• Comp TIA Security+ Certification required.

Skill & Certification Requirements

• CAT 3, 5, 5E and 6 wiring.
• Cisco software and routing.
• Comp TIA Security+ Certification required.
• Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.
• Confined Space Certification required.
• Experience with routers, switches and HUBs, operation and maintenance of the base Voice Switching System (VSS) with the latest software version.
• Experience in set‑up and the installations of telecom closets, but not limited to installation of rack equipment, ladder rack, cable management hardware, terminations and verification of premise wiring.
• Able to establish implementation plans for PBX/Voice Mail installations.
• Inside/Outside Plant.
• Familiar with GPS technology.
• Proficient in troubleshooting techniques.
• Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.
• Not required to lift more than 50lbs.
• Position requires sitting, standing, and keeling for long periods of time. (Heavy Work)
• LCI is an Equal Opportunity Employer/Veterans/Disabled.

Leader Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail].