Telecommunications Operator 24D

Women & Infants Hospital; Providence (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Telecommunications Operator at Women & Infants Hospital provides efficient handling of the main line, operates switchboard equipment, and dispenses patient information while maintaining confidentiality in a busy hospital environment.

You will answer calls, relay messages, perform paging and beeper duties, support hospital departments, and serve as a back-up for the Info Desk Receptionist, requiring a clear voice and strong interpersonal skills.

Qualifications

• Must have a high school diploma or equivalent.
• Experience with telephone switchboard equipment desirable.
• Clear, well-modulated voice and strong interpersonal skills; fluent in English.

Responsibilities

• Handles calls through main line console.
• Alerts appropriate personnel in emergencies.
• Ensures switchboard equipment functions properly.
• Makes announcements and pages using paging systems.
• Provides telecommunication support to hospital departments.
• Backs up the Info Desk Receptionist.
• Maintains patient and employee confidentiality.
• Performs other telecommunication services as requested.

Skills

Telephone switchboard

Communication

English fluency

Education

High school diploma or equivalent

Job description

Job Summary

The Telecommunications Operator provides efficient and courteous handling of telecommunications services in the hospital, including answer calls, maintaining and operating switchboard equipment, and dispensing patient information. Provides paging/beeper services and serves as back-up for Info Desk Receptionist.

Duties & Responsibilities

• Handles calls received through main line console.
• Alerts appropriate personnel and departments in an emergency situation.
• Ensures that telephone switchboard equipment functions properly.
• Makes announcements and pages using paging/beeper systems.
• Provides telecommunication support services to hospital departments.
• Provides backup for Info Desk Receptionist.
• Preserves and protects patient and employee rights to confidentiality.
• Performs other telecommunication services as requested.

Requirements

• High school graduate or equivalent.
• Experience working with telephone switchboard equipment desirable.
• Must possess a good memory, a clear, well-modulated voice, strong interpersonal skills and be fluent in the English language.
• Must be able to perform job duties in a noisy area with frequent interruptions.

Internal Posting Period

9/9/2026 - 9/18/2026

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.