Telecommunications Operator 24D

Care New England; Providence, Northern (RI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Care New England is seeking a Telecommunications Operator to handle hospital telecom services including answering calls, operating the switchboard, and dispensing patient information. The role includes paging/beeper services and acting as back-up for the Info Desk Receptionist.

The position requires a high school diploma, clear English, strong memory and interpersonal skills, and the ability to work in a noisy environment. Experience with switchboard equipment is desirable.

Qualifications

• High school graduate or equivalent.
• Experience with telephone switchboard equipment desirable.
• Fluent in English.

Responsibilities

• Answer calls on main line console.
• Alert appropriate personnel during emergencies.
• Maintain and operate switchboard equipment.
• Make announcements and pages using paging/beeper systems.
• Provide telecommunication support to hospital departments.
• Serve as back-up for Info Desk Receptionist.
• Protect patient and employee confidentiality.
• Perform other telecommunication tasks as requested.

Skills

Interpersonal skills

English language

Voice clarity

Memory

Education

High school diploma

Job description

Job Summary

The Telecommunications Operator provides efficient and courteous handling of telecommunications services in the hospital, including answering calls, maintaining and operating switchboard equipment, and dispensing patient information. Provides paging/beeper services and serves as back-up for Info Desk Receptionist.

Duties & Responsibilities

• Handles calls received through main line console.
• Alerts appropriate personnel and departments in an emergency situation.
• Ensures that telephone switchboard equipment functions properly.
• Makes announcements and pages using paging/beeper systems.
• Printed on 3/28/2023 1:13:26 PM
• Provides telecommunication support services to hospital departments.
• Provides backup for Info Desk Receptionist.
• Preserves and protects patient and employee rights to confidentiality.
• Performs other telecommunication services as requested.

Requirements

High school graduate or equivalent. Experience working with telephone switchboard equipment desirable. Must possess a good memory, a clear, well-modulated voice, strong interpersonal skills and be fluent in the English language. Must be able to perform job duties in a noisy area with frequent interruptions.

Internal Posting Period

9/9/2026 - 9/18/2026

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

• Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
• EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
• Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.