Telecommunications Operator

Anna Jaques Hospital; Beverly (MA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Beth Israel Lahey Health is seeking a dedicated Switchboard Operator to support the Beverly and Addison Gilbert Hospitals, as well as Lahey Outpatient Center in Danvers. Under supervision, you will answer, evaluate and route calls, manage the emergency code line, and document code details in the record system.

You will coordinate with medical staff, funeral homes, and security to ensure timely communication, decedent paperwork, and safe hospital operations.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills.
• Working knowledge of email and Microsoft Office.
• Basic understanding of medical terminology.
• Previous switchboard experience preferred.
• SPOK communication console experience preferred.

Responsabilités

• Answer and route incoming calls to hospital locations.
• Monitor emergency code phone and document code information.
• Use two-way radio to update security on emergencies.
• Assist with decedent paperwork and coordinate with funeral homes.
• Monitor safety/security alarms and operating room gas alarms.
• Follow written procedures for emergency codes.

Connaissances

Customer service

Communication skills

Microsoft Office

Email

Formation

High School Diploma

Outils

SPOK console

Description du poste

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Under the direction of the Switchboard supervisor, the switchboard operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices. The switchboard operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two way radio communication system to keep the hospital security team up to date with emergency situations. The switchboard operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital. The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates with funeral homes to coordinate decedent transfer out of the hospital.

The switchboard operator requires High School diploma or equivalent, excellent communication skills, exceptional customer service skills, working knowledge of email, Microsoft Office, basic understanding of medical terminology. Previous switchboard experience preferred. SPOK communication console experience preferred.

Pay Range:

$17.00 - $22.88

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled