Telecommunications Officer

City-of-Murph; Murphy (TX); On-site; USD 33,572 - 44,758; Full time

Job summary

The City of Murphy Police Department seeks a Telecommunications Officer to handle emergency and non-emergency police, fire, EMS, and animal control dispatching under supervision. The role requires operating a multi-line system, radio equipment, and 911-related tasks with on-call duties and flexible hours.

Minimum qualifications include a GED, a TCOLE license or eligibility, and a Texas Driver's License. Applicants may be subject to drug screens and pre-employment assessments.

Qualifications

• High School Diploma or GED.
• Licensed Telecommunicator or able to obtain license per TCOLE timelines.
• Valid Texas Class C Driver's License - clean driving record.

Responsibilities

• Operate and monitor a multi-line communications system.
• Answer calls and direct to appropriate city staff.
• Dispatch police, fire, EMS and animal control as needed.
• Operate telecommunication equipment and Enhanced 911 systems.
• Maintain logs of activities and units and use databases.

Skills

Emergency dispatch

Radio operations

Telecommunications

On-call shifts

Education

GED

TCOLE license eligible

Driver's License

Tools

TCIC/NCIC access

911 system

Enhanced 911

Radio consoles

Job description

The City of Murphy redefines the local government experience for its employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• Respectful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• Professional – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• Trustworthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• Friendly – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had!

The City of Murphy's Police Department seeks to add a Telecommunications Officer to its dynamic team! As our Telecommunications Officer, under direct supervision of the Telecommunications Supervisor, you will receive and dispatch requests for police, fire, ambulance, and animal control emergency and non-emergency services.

Pay Plan

• Pay Grade #28
• FLSA non-exempt
• Min: $24.37/hourly
• Mid: $27.85/hourly
• Max: $32.49/hourly

Schedule Commitment

MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS

Minimum Qualifications

• High School Graduate or General Education Diploma (GED)
• Licensed Telecommunicator or able to obtain license within specified period designated by the Texas Commission on Law Enforcement (TCOLE)
• Valid Texas Class C Driver's License - driving record must be in compliance with City policy

Preferred Qualifications

• Two (2) years of municipal Police, Fire, and 911 enhanced dispatching experience
• Current Telecommunications License as issued by TCOLE
• Certified Emergency Medical Dispatch

Special Requirements

• May be required to pass a drug screen and/or pre-employment job performance assessment
• MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS

• Operates a multi-line communication system
• Answer phones and directs callers to the appropriate city employee
• Monitors and broadcasts on communication radio equipment
• Dispatches police, fire and emergency medical units and animal control as well as other city departments, such as public works and parks and recreation, as needed
• Operates various telecommunication, multi-channel radio equipment, and Enhanced 911 system
• Assigns police, fire, and ambulance support elements to routine/emergency calls for service
• Records all activities and locations of police units and animal control units
• Uses computer terminals to make entries and inquiries and interprets the responses from various automated databases
• Provides Emergency Medical Pre & Post Arrival Instructions
• Retrieves Driver's License and Vehicle Registration data from computer system
• Checks for outstanding warrants, stolen vehicles and articles
• Enters and clears warrants and stolen articles from department to TCIC/NCIC computer
• Operates video recording, closed circuit television, and tape logging equipment
• Communicates with the hearing and speech impaired by a teletype system
• Screens and forwards telephone calls for the police, fire department, and animal control departments
• Is aware of and able to review the city’s crime analysis software, such as RaidsOn Line and review crime trends as indicated with their respective shifts regularly
• Able to operate the city-wide locking control system, setting opening and closings according to scheduled events

• Develops own knowledge, skills and abilities to enhance and ensure continued success and meets all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator
• Operates computers, telephones, radios, recorders, and other technical equipment
• Adheres to personnel safety, departmental policies and procedures, and Administrative Orders