Telecommunications Engineer Lead

Inova Health; Falls Church (VA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

401k matching

Tuition assistance

Student loan assistance

Mental health coaching and therapy

Paid time off

Paid parental leave

Job summary

Inova Health in Falls Church, VA seeks a senior telecommunications lead to oversee the design, implementation, and support of contact center software solutions, ensuring alignment with architectural and security standards. You will mentor engineers, drive performance metrics, and steer the resolution of complex technical issues.

The requirements include a Bachelor's degree or equivalent experience, 10+ years in telecommunications or contact center platforms, and at least two certifications such

Qualifications

• Requires a Bachelor's degree or equivalent professional experience and at least 10 years of progressive experience in telecommunications or contact center platforms.
• Candidates must hold at least two relevant certifications such as CCENT, CCNP, ACSS, ACIS, or Avaya ACSS.

Responsibilities

• Oversees the design, implementation, and support of telecommunications and contact center software solutions while ensuring alignment with architectural and security standards.
• Leads a team of engineers through technical guidance, performance tracking, and the resolution of complex technical issues.

Skills

Telecommunications Engineering

Contact Center Software

Technical Leadership

System Design

Performance Monitoring

Troubleshooting

Technical Documentation

Escalation Management

Solution Architecture

Project Management

Quality Assurance

Compliance Management

Education

Bachelor's degree or equivalent

Job description

Oversees the design, implementation, and support of telecommunications and contact center software solutions while ensuring alignment with architectural and security standards. Leads a team of engineers through technical guidance, performance tracking, and the resolution of complex technical issues.

Requirements: Requires a Bachelor's degree or equivalent professional experience and at least 10 years of progressive experience in telecommunications or contact center platforms. Candidates must hold at least two relevant certifications such as CCENT, CCNP, ACSS, ACIS, or Avaya ACSS.

Key Skills: Telecommunications Engineering, Contact Center Software, Technical Leadership, System Design, Performance Monitoring, Troubleshooting, Technical Documentation, Escalation Management, Solution Architecture, Project Management, Quality Assurance, Compliance Management

Benefits:

• Medical coverage
• Dental coverage
• Vision coverage
• Wellness program
• 401k matching
• Tuition assistance
• Student loan assistance
• Mental health coaching and therapy
• Paid time off
• Paid parental leave