Telecommunications Call Taker

Prince George's County Government; Bowie (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

Prince George’s County Police Department is seeking qualified applicants for entry-level Telecommunications Call Taker positions in the Records Management Division/Teletype Unit, Bowie, MD. This role is not a 911 dispatcher and requires NCIC/NLETS knowledge, strict adherence to policies, and successful completion of background checks and pre-employment screenings.

Applicants must have a high school diploma or GED and at least one year of experience with Windows-based programs.

Qualifications

• High school diploma or GED required.
• One year practical work experience including Windows-based programs.
• Must be able to meet background and pre-employment screening requirements.

Responsibilities

• Provide Telecommunications Call Taker duties per NCIC/NLETS guidelines.
• Input and verify information using NCIC, NJETS, and related systems.
• Maintain accurate records and follow department policies in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Following instructions

Teamwork

Job description

Come join our team!

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

*IMPORTANT NOTICE - This position is designated as public safety sensitive. Employment is contingent upon successful completion of a comprehensive background investigation and all applicable pre-employment screening. The review may include criminal history and fingerprint checks, employment and reference verification, education and credential verification, drug screening, and, where relevant and permitted by law, driving and credit history reviews.*

The Prince George’s County Police Department is currently seeking qualified applicants to fill various Telecommunications Call Taker, (Public Safety Emergency Call Taker I/II) grade P14/15 positions in the Records Management Division/Teletype Unit. * This is NOT a 911 dispatcher position*

This is an entry level Telecommunications position with various duties and responsibilities required by the Prince George’s County Police Department, State of Maryland, N.C.I.C Quality Control and FBI mandates. Work assignments require knowledge of N.C.I.C., NLETS entries, impounds, and repossessions. The incumbent work assignments also require knowledge of general orders, departmental rules and regulations. The incumbents in these positions support the Records Management Division. The incumbents in these positions are authorized to carry out those duties and responsibilities in accordance with the established performance standards and is subject to reporting and justifying task outcomes to those above him/her in the department‘s chain of command.

About the Agency

The Prince George's County Police Department is the fourth largest law enforcement agency in Maryland, providing a full range of law enforcement services to County residents and business owners. Their mission is to work in partnership with citizens of Prince George's County towards providing a safe environment and enhancing the quality of life. Today, the Prince George's County Police Department serves over 900,000 residents and has an authorized strength of 1800 officers and 300 civilians.

• Requires the ability to operate with a high degree of competence with the following systems: METERS. NCIC, NJETS, CJIS, RMS, PGPD, Warrants Systems and CAD.
• Receives information via telephone/telex/fax from various sources.
• Must qualify for CN1 recertification once every 2 years in order to maintain NCIC currency.
• Check vehicles for stolen and accuracy using the VIN Assist system as needed.

Minimum Qualifications

Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:

• High school diploma or GED.
• One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs.

Preferred Qualifications

• Reliable transportation
• Strong communication and customer service skills
• Excellent multitasking abilitiesAbility to follow specific instructions as given
• Ability to work well with others

Additional Eligibility Criteria

Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Call Taker/9-1-1 examination. Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test. Previous passing test scores will be applied.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates: December 7, 2026, and December 10, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location

Bowie, MD 20715

Conditions of Employment

• Meet all certification standards as deemed necessary by the respective agency.
• Comply with established quality improvement procedures, meet case review requirements, and maintain Quality Assurance Scores as established by the agency or industry standards.
• Satisfactorily complete all components of the Practical and Academic Public Safety Call Taker I/II training program by achieving a minimum score set by the agency or as established by industry standards on all quizzes, examinations, and practical evaluations.
• Complete the Maryland State National Crime Information Center (NCIC) CN1 training course. Must obtain and maintain NCIC - CN1 certification by achieving a minimum passing score on all course examinations.
• Be willing to work assigned shift work position (days/evenings/weekends/holidays).
• Possess and maintain a valid driver's license.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

Accountability Statement

The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate confidential information, administrative or operational, unless expressly authorized. Confidential information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act.