Telecommunications Analyst I (Network Installation Technician)

Rutgers University; New Jersey; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Job summary

Rutgers University in Piscataway, NJ, seeks a Telecommunications Analyst I (Network Installation Technician) to support cabling systems for desktop and collaboration devices. The role serves as a client liaison for service delivery and collaborates on technical solution implementation across NB/P and Newark campuses.

Responsibilities include cable installation, documentation, and adherence to installation and ticketing procedures.

Qualifications

• Bachelor’s degree in relevant field is required.
• Equivalent education, experience, and/or training may be substituted for the degree requirement.
• Experience in information technology, voice services delivery and installation.

Responsibilities

• Cable Plant Installation – respond to service requests and document moves, adds and changes.
• Technical Solution Implementation – apply knowledge to integrated collaboration solutions and cabling.
• Contact – act as liaison on site during voice equipment repairs and installations.
• Emergency and Special Events Service Delivery – assist in emergency requests and events.

Skills

Information technology

Telecommunications

Cable installation

Equipment testing

Network testing

Education

Bachelor’s degree in relevant field

Tools

Network testers

Fiber optic testing equipment

Drills

Screwdrivers

Job description

Company Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst I (Network Installation Technician) in the Enterprise Infrastructure within the Office of Information Technology (OIT).

Reporting to the Manager of Telecommunications, the primary role of the Telecommunications Analyst I is to assist in the implementation of Telecommunications technical solutions. This role will provide technical support and assistance during the implementation of cabling systems for both existing and newly desktop and collaboration devices and will support TD clients in technical solution implementation as it pertains to cabling solutions, and overall service delivery for infrastructure upgrades, renovations and new construction across the NB/P and Newark campuses. The Telecommunications Analyst serves as client liaison for desktop service delivery and works with the team that provides technical solutions that support those needs. Telecommunications Analyst also applies best practices in installation and maintenance of desktop and collaboration equipment and cabling to deliver value-added solutions in a cost-effective manner.

Among the key duties of this position are the following:

• Cable Plant Installation – Respond to service requests in Service Now in a timely fashion, making sure that all ticket transactions are updated in the system. Provide and maintain accurate documentation of moves, adds and changes in the system and in the cable management databases. Perform installation activities according to plans/schedules/timelines. Assist third party vendors that provide services and repairs for our multi‑system environment. Keep abreast of evolving installation methods and techniques and their application in our multi system environment. Perform repair and installation activities for projects that have a moderate to high complexity and scope. A moderate level of autonomy is expected. Expected to analyze information, assess situations and elevate to management in situations of moderate to high complexity and impact. Expected to multi-task on multiple assignments. Expected to fully comply with all established installation, repair, documentation and ticketing procedures and controls and to seek approval for deviation. Outcomes expected to be of high quality.
• Technical Solution Implementation – Apply technical knowledge and skills to the implementation of integrated technical collaboration solutions and cabling. Collaborate with internal and external technical subject matter experts on technical requirements definition, design, specification and implementation. Facilitate and contribute to the development and maintenance of appropriate technical documentation (e.g. specification and design documents and schematics, technical implementation plans). Keep abreast of technical developments in areas related to Telecommunications technologies and Telecommunications solution implementation.
• Contact – Act as OIT‑EI liaison and point of contact on site during voice equipment repairs and installations. Partner with clients in functional requirements definition and OIT partners and departmental IT staff in technical requirements and implementation. Present and explain solutions, recommendations and proposals. Actively listen to and address customer concerns. Maintain a service-oriented mindset in the delivery of high quality cabling services and collaboration.
• Emergency and Special Events Service Delivery – Assist OIT‑EI staff in executing emergency requests for service and emergency repair orders. Serve as the field contact for network services at special events and Athletics events. Work with third party vendors that are on campus providing network services for these events. Recommend process improvements that could lead to enhanced productivity, cost containment and greater customer satisfaction.
• Understands and adheres to Rutgers’ compliance standards as they appear in Rutgers’ Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

FLSA

Nonexempt

Position Status

Full Time

Working Hours

Standard Hours 37.50

Work Arrangement

This position requires a fully on‑site work arrangement.

Salary Details

Minimum Salary 34.990

Mid Range Salary 41.930

Maximum Salary 49.760

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Qualifications

• Bachelor’s degree in relevant field is required.
• Equivalent education, experience, and/or training may be substituted for the degree requirement.

Certifications / Licenses

• Must possess a valid driver’s license.

Required Knowledge, Skills, and Abilities

• Experience in information technology, or voice services delivery and installation.
• Experiential hands on knowledge of Telecommunications technologies and their application.
• Demonstrated knowledge of fire code and electrical code adherence.
• Must be able to operate a service van.
• Must be able to use network testers and fiber optic testing equipment.
• Must be able to use hand tools such as drills, saws, screwdrivers, and hammers.
• Must have demonstrated knowledge of skills related to the installation of Category 6/6A cabling, and termination and testing of cabling.
• Must be able to lift heavy items of 60 lbs or more.
• Must be able to climb a 6 foot ladder.
• This position is responsible for responding to service requests in the campus environment.
• This position will be expected to prioritize service requests.

Preferred Qualifications

Not specified.

Physical Demands

• Standing, sitting, walking, talking or hearing.
• No special vision requirements.

Work Environment

• Office environment.
• Moderate Noise.

Location

Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus: Piscataway (RBHS)
City: Piscataway
State: NJ

EEO Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement