Communications Dispatch Supvr

Rutgers University; New Brunswick (NJ); Vor Ort; USD 68.000 - 101.000; Vollzeit

Benefits dieser Stelle

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Employee educational benefits

Life insurance coverage

Employee discount programs

Zusammenfassung

Rutgers University in New Brunswick, NJ, seeks a Communications Dispatch Supervisor to oversee the Shared Services Emergency Communications Center, directing 24/7 call taking and dispatch for police, fire, EMS, and related services across Rutgers campuses.

Reporting to the Director of Public Safety Communications, this role supervises telecommunicators, leads incident responses, ensures system performance, and collaborates with internal and external stakeholders to deliver timely, accurate

Qualifikationen

• Bachelor's degree or an equivalent combination of education and experience.
• At least two years of 9-1-1 telecommunications experience in a moderately busy call center.

Aufgaben

• Oversee 24/7 public safety dispatch operations for police, fire, EMS and related services.
• Supervise telecommunicators and lead telecommunicators; monitor performance and scheduling.
• Coordinate incident responses and improve operational workflows.

Kenntnisse

9-1-1 telecommunications

Ausbildung

Bachelor's degree in Criminal Justice or related field

Tools

CAD

MSAG

GIS

Jobbeschreibung

Position Details

Position Information

Recruitment/Posting Title: Communications Dispatch Supvr

Job Category: URA-AFT Administrative

Department: Rutgers Police NB

Overview: The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary: Rutgers, The State University of New Jersey, is seeking a Communications Dispatch Supervisor for the Division of Institutional Planning & Operations (IP&O). Reporting to the Director and Assistant Director of Public Safety Communications, this position oversees the day-to-day operations of the Rutgers University Shared Services Emergency Communications Center and supports the emergency and non-emergency dispatching of both internal and external agencies from the Center. Among the key duties of this position are the following:

• Responsibilities include organizing and supervising the work of Public Safety Telecommunicators, Lead Public Safety Telecommunicators, and other personnel engaged in emergency and non-emergency call taking and dispatching for police, fire, EMS, and other related public safety services on a 24-hour, 365 day a year basis.
• Additional duties include supervising incident and crisis responses from the Communications Center, ensuring the operational efficiency of communications specific systems, making recommendations to the Director on new technologies, preparing performance reports/evaluations for subordinate staff, fostering relationships with both internal and external stakeholders, and managing resources and personnel schedules.
• This position emphasizes continuous improvement by optimizing operations, streamlining workflows, reducing turnaround times, and delivering seamless, high-quality public safety communications services.

FLSA: Nonexempt

Grade: 05

Minimum Salary: 68278.480

Mid Range Salary: 84393.980

Maximum Salary: 100509.480

Offer Information: The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status: Full Time

Standard Hours: 40.00

Union Description: URA-AFT Administrative

Payroll Designation: PeopleSoft

Terms of Appointment: Staff - 12 month

Position Pension Eligibility: ABP

Qualifications

Minimum Education and Experience:

• Bachelor's degree preferably in Criminal Justice or related field, or a comparable combination of education and/or experience that demonstrate comprehensive knowledge and understanding of communications principles and practices.
• At least two (2) years of 9-1-1 telecommunications experience in a moderately busy call center.

Required Knowledge, Skills, and Abilities:

• Experience within a college or university setting is highly advantageous, particularly knowledge of Rutgers University and its surrounding municipalities, including agency specific policies and procedures.
• Familiarity with the unique operational and organizational nuances of these agencies ensures seamless integration and compliance with established guidelines.
• Additionally, this role demands a strong understanding of the New Jersey 9-1-1 infrastructure and applicable legislation, including laws and regulations governing emergency communications. Proficiency in Computer-Aided Dispatch (CAD) systems, Master Street Address Guide (MSAG), Geographic Information Systems (GIS), and emergency communication phone lines is essential for ensuring accurate call routing, data management, and service delivery. This technical expertise enables effective oversight of the communication center's technology and operational systems, ensuring compliance, efficiency, and reliability in all aspects of emergency response and public safety communications.

Preferred Qualifications:

• At least five (5) years of 9-1-1 telecommunications experience in a moderately busy shared services call center.
• Emergency Telecommunications Instructor or equivalent.
• NJ Emergency Medical Dispatcher Instructor or equivalent.
• Certification in APCO Comprehensive Quality.
• Certification in APCO Communications Training Officer.
• Certification in APCO Communications Supervisor.

Equipment Utilized:

• Computer Aided Dispatch (Caliber)
• Records Management System (Caliber Online RMS)
• MDC Mobile Client (Caliber Mobile)
• Motorola Radio VESTA 9-1-1
• FrontLine Public Safety Systems
• Microsoft office 365 suite
• EvenTide Recorder
• VCSSoftware (POSS)
• eAgent
• NJCourts

Posting Details

• Posting Number: 26ST1907
• Posting Open Date: 10/15/2026
• Regional Campus: Rutgers University-New Brunswick
• Home Location Campus: Rutgers University - New Brunswick
• City: New Brunswick
• State: NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement