Telecommunications Agent 1 - Information Desk

Penn State Health; Enola (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition discount

Health, dental & vision

Paid time off

Retirement plan

Employee Wellness Programs

Job summary

Penn State Health Hampden Medical Center is seeking a Telecommunications Agent 1 to provide 24/7 telephone coverage for the center. You will assist callers, contact providers using their preferred method, and activate emergency and non-emergency procedures as needed.

The role requires a high school diploma or GED, offers a full-time schedule with varied day shifts and weekend rotation, and includes a comprehensive benefits package such as a tuition discount for employees and dependents.

Qualifications

• High School Diploma or GED required.
• One year related experience preferred.

Responsibilities

• Provide 24/7 telephone coverage for PSH Hampden Medical Center.
• Offer courteous and compassionate assistance to callers in-house and outside.
• Activate emergency and non-emergency procedures and document appropriately.
• Provide patient information and directions at the front desk and maintain a neat lobby.

Education

High School Diploma or GED

Job description

Telecommunications Agent 1 - Information Desk

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Penn State Health - Hampden Medical Center

Location: US:PA:Enola
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: Varied day shift and every other weekend

SUMMARY OF POSITION:

Provide 24/7 telephone coverage for PSH Hampden Medical Center. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Send an email to reflect any emergent changes that may come in after hours.

MINIMUM QUALIFICATION(S):

• High School Diploma or GED required

PREFERRED QUALIFICATION(S):

• One (1) year related experience

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH HAMPDEN MEDICAL CENTER?

Penn State Health Hampden Medical Center brings acute inpatient medical services to communities in Cumberland, Perry, and York counties. The facility features 108 private inpatient beds and an attached outpatient medical office building.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.