Telecommunication Administrator

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Telecommunication Administrator role at the City of New York within DCAS IT supports a highly technical telecom environment across 55+ sites and 3,000+ employees. You will deploy VoIP systems, manage wireless networking, and supervise telecom hardware installation and maintenance.

Ideal candidates bring experience in data telecommunications, Cisco equipment, and a strong foundation in MS Office tools. New York City residency is typically required, with opportunities for growth within the

Qualifications

• One year of satisfactory, full‑time experience in data telecommunications or related field; and either a degree with relevant credits or equivalent.
• A baccalaureate degree with 24 semester credits in data telecommunications/networking or related area; or equivalent.
• Four-year high school diploma with additional technical education or certifications in telecommunications as specified.

Responsibilities

• Deploy and manage VoIP for all remote locations; conduct site surveys for LAN/WAN cabling requirements.
• Configure and deploy smartphones, iPads, and Wi‑Fi devices using MDM (VMware Workspace ONE).
• Install and maintain Cisco Meraki access points and related network hardware.
• Monitor Wi‑Fi coverage and troubleshoot connectivity; use Meraki Dashboard for device status and configurations.
• Oversee setup and maintenance of routers, switches, firewalls, and VPNs for secure connectivity.
• Provide first-line IT support for network/telecom incidents via ServiceNow.

Skills

VMware AirWatch

VoIP services

MS Office

Excel

PowerPoint

Education

Bachelor's degree in data telecommunications/networking or related field

Certifications in telecommunications or networking

Tools

Microsoft CRM

Visio

Access

Job description

DCAS's Mission Is To Make City Government Work For All New Yorkers. From Managing New York City's Most Iconic Courthouses And Municipal Buildings, To Purchasing Over $1 Billion Annually In Goods And Services For More Than 80 City Agencies. What We Do Ensures That All Agencies Can Deliver On Their Mission. Our Reach Touches Every Facet Of City Government And Is Instrumental To The Successful Day-to-day Operations Of The City Of New York. Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including

• Recruiting, hiring, and training City employees.
• Managing 56 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more about the work we do.

DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agency's software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.

The Network Infrastructure and Telecommunication team manages a highly complex network and telecommunication at the Central office and 55+ Satellite sites throughout the five boroughs and manages/supports network for over 3000 DCAS employees.

Under the IT leadership, the Telecommunication Administrator will perform telecommunication tasks at varying levels of difficulty and with varying degrees of latitude for independent initiative and judgment, in the management and administration of VoIP and Wireless systems. Under supervision, the candidate should perform installing, testing, troubleshooting, integrating, performance monitoring, maintaining telecommunications equipment including Voice over IP (VoIP) and mobile devices assignments of moderate difficulty.

The position encompasses highly technical responsibilities performed on day-to-days basis and the successful candidate will serve as a Telecommunication Administrator reporting to an Executive Director. The administrator will supervise in the setup, troubleshooting, repair, and ongoing maintenance of telecommunication hardware and assist the manager in identifying appropriate areas for repair. Assists the data telecommunications manager in the development of bid specifications and solicits competitive bids for very large data telecommunications systems.

Responsibilities Of Telecommunication Administrator May Include

• Deployment and Management of Voice Over Internet Protocol (VoIP) for all remote locations which includes performing site survey for LAN and WAN cabling requirements.
• Knowledge of VMWare AirWatch Mobile Device Management (MDM) system to support IOS mobile devices and IOS applications.
• Configure and deploy smartphones, iPads, and Wi‑Fi devices using Mobile Device Management (MDM – VMware Workspace ONE)
• Conduct site surveys to determine AP location, required cabling, and network readiness.
• Assist with installation, mounting, and basic setup of Cisco Meraki access points and related network hardware.
• Perform routine Wi‑Fi monitoring, troubleshoot connectivity issues, and escape complex network problems as needed.
• Use the Meraki Dashboard to check device status, validate configurations, and support ongoing network operations.
• Conduct basic coverage checks, validate AP performance, and support documentation updates for network changes.
• Complete the wireless device lifecycle by decommissioning devices in accordance with Directive?1 and supervisor instructions
• Familiar with various inventory systems to maintain accurate records of Wireless, VoIP and Network equipment.
• Work with inventory and audit team for annual physical and perpetual inventory count.
• Handle all assigned ServiceNow requests and incidents by providing first level technical support, document steps taken for problem resolution.
• First point of support for various telecom related issues.
• Provide technical support services pertaining to Network and telecommunications technologies including voice and data (Internet, e‑mail) transmission as well as videoconferencing.
• Work with network infrastructure and Telecommunication team to maintain/upgrading/supporting network, implementing wireless solution (Meraki & Cisco) and their support/troubleshooting.
• Responsible for performing site survey for LAN and WAN cabling requirement.
• Responsible for installing Cisco hardware at remote sites.
• Work on Cisco Catalyst, Nexus switches and Cisco VoIP devices.
• Oversee the setup and maintenance of network devices, including routers, switches, firewalls, and VPNs to ensure reliable and secure connectivity.
• Monitor network performance, proactively identifying and troubleshooting issues to ensure minimal downtime and maximum efficiency.

Only permanent employees in the civil service title of Telecommunications Associate, a comparable title, or those that are reachable on the civil service exam #3061 are eligible to apply.

TELECOMMUNICATIONS ASSOCIATE ( - 20246

Minimum Qualifications

• One year of satisfactory, full‑time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in data telecommunications or a closely related electronics planning, electronics management, and/or electronics service environment; and, either:
• A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/networking, mathematics, computer science or in a scientific, technical, electronic or related area; or
• A four‑year high school diploma and certificates, badges, or technical education in telecommunications equivalent to 6 months of full‑time training or 24 semester credits; or
• Two years of experience as described in “1” above and:
• A baccalaureate degree; or
• An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/networking, mathematics, computer science, or in a scientific, technical, electronic or related area; or
• A four‑year high school diploma, plus certificates, badges, or technical education in telecommunications equivalent to 3 months of full‑time training or 12 semester credits; or
• A four‑year high school diploma and three years of experience as described in “1” above; or
• A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. College education not used for meeting the minimum requirements in "1" or "2" above may be substituted for experience based on six months of experience as described in "1" above for 30 semester credits of college education including or supplemented by 6 semester credits in data telecommunications/networking, mathematics, computer science or in a scientific, technical, electronic, or related area for a maximum of two years of experience.
• Certificates, badges, or technical education in telecommunications equivalent to 6 months of full‑time training or 24 semester credits may be substituted for experience on the basis of 6 months of full‑time training for one year of experience as described in “1” above, up to a maximum of two years’ experience. However, all candidates must have at least a four‑year high school diploma or its educational equivalent and at least one year of the experience described in "1" above.

Preferred Skills

• Knowledge of VMWare AirWatch
• Knowledge of Microsoft CRM application
• Knowledge of VoIP services
• Excellent written and verbal communication skills.
• Proficient in MS office suite, including Visio, Excel, Access, and PowerPoint.
• Basic knowledge of Network Engineering.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but