Telecomm Quality Specialist - Northeast

FailSafe Communications; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

OmniOn Power is seeking a Telecomm Quality Specialist - Northeast for a 100% remote role. The ideal candidate has extensive DC power field experience and will audit telecom, cable, and data-center installations to ensure compliance with standards and customer requirements.

Travel up to 60% to customer sites is required, with reporting to the Services Quality Leader. Preferred locations include PA, MD, NJ, DE, OH, or WV.

Qualifications

• 10 years of field experience in a DC power installation role
• Experience auditing, inspecting, installing, or managing work in telecom, cable, wireless, electrical, or data-center environments
• Working knowledge of customer installation standards, quality systems, field documentation, and corrective-action processes
• Ability to read and interpret technical drawings, scopes of work, standards, and installation documentation
• Knowledge of Engineering requirements of DC Power products and TELCO industry standards
• Strong written communication, attention to detail, and ability to communicate findings constructively with field and operational teams
• Ability to work independently in field environments and manage travel requirements

Responsibilities

• Conduct field audits of telecom, cable, and data-center installations to verify workmanship, safety, completeness, and compliance with customer, regulatory, industry, and internal requirements
• Interpret customer standards, scopes of work, and installation requirements; communicate clear expectations to field teams and operational leaders
• Document audit results, identify nonconformances and recurring trends, and support corrective actions through closure and effectiveness verification
• Support the Services Quality Management System by maintaining audit records, contributing to procedures and work instructions, and promoting standardized execution across operations
• Partner with operations, project management, and field teams to resolve quality issues, reduce rework, improve customer satisfaction, and strengthen first-time quality
• Develop and deliver training, coaching, and feedback related to installation standards, audit findings, quality procedures, and continuous improvement opportunities
• Analyze audit data, customer feedback, and performance metrics to identify risks, improvement opportunities, and best practices
• Share lessons learned and effective practices across teams to support consistent performance and continuous improvement
• Travel up to 60%, as required, to customer sites and operational locations

Skills

Field experience in DC power

Auditing/inspection experience

Reading electrical drawings

Written communication

Travel readiness

Education

Licensed Master Electrician

Tools

Salesforce

Microsoft Office

Job description

Telecomm Quality Specialist - Northeast

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.

OmniOn Power currently has a Quality Specialist opportunity available.

This role will be 100% remote, and the preferred locations are Pennsylvania, Maryland, New Jersey, Delaware, Ohio, or West Virginia.

The Quality Specialist supports the consistent delivery of high-quality field installation services across telecom, cable, and data-center customer environments. This role performs field audits to verify that completed work meets customer requirements, applicable regulatory and industry standards, internal procedures, and documentation requirements. This role will report to the Services Quality Leader.

DUTIES/RESPONSIBILITIES

As the Quality Specialist, you will:

• Conduct field audits of telecom, cable, and data-center installations to verify workmanship, safety, completeness, and compliance with customer, regulatory, industry, and internal requirements.
• Interpret customer standards, scopes of work, and installation requirements; communicate clear expectations to field teams and operational leaders.
• Document audit results, identify nonconformances and recurring trends, and support corrective actions through closure and effectiveness verification.
• Support the Services Quality Management System by maintaining audit records, contributing to procedures and work instructions, and promoting standardized execution across operations.
• Partner with operations, project management, and field teams to resolve quality issues, reduce rework, improve customer satisfaction, and strengthen first-time quality.
• Develop and deliver training, coaching, and feedback related to installation standards, audit findings, quality procedures, and continuous improvement opportunities.
• Analyze audit data, customer feedback, and performance metrics to identify risks, improvement opportunities, and best practices.
• Share lessons learned and effective practices across teams to support consistent performance and continuous improvement.
• Travel up to 60%, as required, to customer sites and operational locations.

BASIC QUALIFICATIONS

• 10 years of field experience in a DC power installation role
• Experience auditing, inspecting, installing, or managing work in telecom, cable, wireless, electrical, or data-center environments.
• Working knowledge of customer installation standards, quality systems, field documentation, and corrective-action processes.
• Ability to read and interpret technical drawings, scopes of work, standards, and installation documentation.
• Knowledge of Engineering requirements of DC Power products and TELCO industry standards
• Strong written communication, attention to detail, and ability to communicate findings constructively with field and operational teams.
• Ability to work independently in field environments and manage travel requirements.

DESIRED CHARACTERISTICS

• Excellent communication skills with the ability to effectively interact across all organizational levels.
• Licensed Master Electrician
• Proficient in using computer-based management and administrative tools, including Microsoft Office and Salesforce (SFDC).

ELIGIBILTY REQUIREMENTS

Successful candidates must have and maintain a license to operate a motor vehicle. OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

About Us

We are a customer-first provider of innovative critical power solutions. Our product portfolio is designed for high reliability and performance, and our services team is a trusted partner with exceptional domain expertise backed by a proven track record.

Our customers rely on us to provide the latest industry insights and technology, to develop solutions needed to meet their evolving challenges.

We are looking for passionate and talented people who are interested in helping our customers realize the full potential of 5G, support expansive data center demands, and power Industry 4.0.

Our culture is one that we have fostered over many years; one of quality and operational excellence which is fueled and supported by our talented people, tools and processes, and our know how. Our customers value and recognize these attributes and because of it, have maintained deep and long-standing relationships with us.

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