Telecom Training Architect

RedLion Mobile; Ledgewood (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobile in New Jersey is seeking a Wireless Sales Trainer to design and deliver training that boosts technical, sales, and customer service skills across the organization. You will ensure staff stay current on telecommunications products, technologies, and compliance standards to drive operational excellence and customer satisfaction.

The role includes developing materials, delivering in-person and virtual training, onboarding new hires, and measuring impact with KPIs.

Qualifications

• Strong facilitation and presentation skills for in-person and virtual settings.
• Experience designing and delivering telecom training programs.
• Knowledge of LMS and e-learning tools.

Responsibilities

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct classroom and virtual training using interactive methods to ensure knowledge retention.
• Design onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments and KPIs; revise programs based on data.

Skills

Facilitation

Presentation

Instructional design

LMS proficiency

Data-driven evaluation

Frontline training

Telecom knowledge

Education

High school diploma or bachelors degree

Tools

Learning Management Systems (LMS)

Job description

RedLion Mobile in New Jersey is seeking a Wireless Sales Trainer to design and deliver training that boosts technical, sales, and customer service skills across the organization. You will ensure staff stay current on telecommunications products, technologies, and compliance standards to drive operational excellence and customer satisfaction.

The role includes developing materials, delivering in-person and virtual training, onboarding new hires, and measuring impact with KPIs.