Telecom Technician

Insight Global; Cayce (SC); On-site; USD 71,635,000 - 100,289,000; Full time

Job summary

Insight Global is seeking a Telecommunications Technician to perform maintenance on telecom equipment, including routers, switches, and CUCM integration. The role requires provisioning of transport equipment, MPLS services, and IP phones, with a focus on reliability and timely problem resolution.

You will support outages, coordinate cross-team activities, and participate in maintenance window activities. A valid driver’s license and ability to lift 45 pounds are required; travel may be required.

Qualifications

• Fiber circuits and MPLS knowledge required.
• Fiber terminations and cables experience preferred.
• CUCM provisioning and IP phones administration.
• Safety awareness and physical ability to lift 45 lbs.
• Valid driver’s license and travel willingness required.

Responsibilities

• Install and wire routers/switches; coordinate configuration and troubleshooting.
• Install and provision transport equipment and Ethernet services for MPLS networks.
• Test, deploy, and document system upgrades during maintenance windows.
• Respond to outages and provide storm/disaster support.
• Participate in maintenance window cutovers and system grooming.
• Coordinate with multiple groups for configuration and troubleshooting of routers/switches.
• Apply proper resources to devise solutions and address problems.

Skills

Fiber circuits

MPLS

CUCM knowledge

Safety awareness

Lifting 45 lbs

Valid driver’s license

Travel availability

Tools

CUCM

Ethernet/DWDM

Job description

Job Description

As a Telecommunications Technician, you will apply your basic knowledge of all areas of telecommunications and perform maintenance on telecommunications equipment. Your duties will include, but are not limited to:

• Installing and wiring routers/switches, coordinating for configuration and troubleshooting.
• Install and provision of transport equipment and ethernet services supporting MPLS network
• Testing, deployment, and documentation supporting system upgrades, patches, and maintenance window activities.
• Respond to system and service outages as well as storm/disaster support
• Participate in maintenance window cutovers and system grooms
• Installation and wiring of routers/switches along with coordination with multiple groups for configuration and troubleshooting.
• Effectively identifies and utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments.
• Experience with Cisco Unified Communications Manager (CUCM), including provisioning and configuring IP phones, performing adds, moves, and changes (MACs), troubleshooting voice and telephony-related issues, and supporting enterprise VoIP services.

This position can pay $25-$35/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Working knowledge of fiber circuits, MPLS and other LAN/WAN data circuits.
• Skilled in the termination and troubleshooting of various cabling types to include fiber.
• Knowledge of fiber terminations, data circuits, 48V and 135Vdc power plants.
• Experience with DC plant systems, LAN and wireless testing, fiber optic test equipment, and various cabling types.
• Familiarity with cable identification, terminating cables, and Channel Banks.
• Working knowledge of Cisco Unified Communications Manager (CUCM), including the ability to access and navigate the GUI, provision and configure IP phones, perform adds, moves, and changes (MACs), manage user and device settings, and troubleshoot voice and telephony-related issues in an enterprise environment. (Or must be willing to learn)
• Prioritize safety, environmental consciousness, and attention to detail.
• Physical ability to lift 45 pounds and distinguish colors.
• Valid driver's license.
• Proficient with Ethernet circuits and DWDM systems.
• Available for call outs, weekend work, occasional overtime, and travel.
• Electrical/Electronic background and SCADA knowledge are a plus.