Telecom Systems Specialist I

University of Rochester; United States; On-site; USD 37,000 - 52,000; Full time

Job summary

University of Rochester is seeking an experienced IT Telecommunications Technician to lead the technical support for voice, data and video services in a 24x7 environment. You will mentor others on telephony and network technologies, analyze and repair complex systems, document processes, and coordinate with contractors and vendors to ensure project success.

The role also involves developing strategies for new technologies, maintaining system documentation, and providing on-call support.

Qualifications

• High School diploma or equivalent is required.
• 5 years of practical experience in technical roles is required.
• Associate's degree is preferred.

Responsibilities

• Leads technical support ensuring 24x7 voice/data/video service stability.
• Mentors others on telephony and network technologies; documents processes.
• Manage contractors, vendors, and other technicians; coordinate testing and acceptance.

Skills

Telephony

Network tech

Documentation

Training

Customer service

Vendor mgmt

Education

High School diploma or equivalent

Associate's degree preferred

Tools

CER line cards

VoIP systems

Cable plant

Job description

University of Rochester is seeking an experienced IT Telecommunications Technician to lead the technical support for voice, data and video services in a 24x7 environment. You will mentor others on telephony and network technologies, analyze and repair complex systems, document processes, and coordinate with contractors and vendors to ensure project success.

The role also involves developing strategies for new technologies, maintaining system documentation, and providing on-call support.