Telecom & Network Tech I — Growth & On-Call IT Role

University of Rochester; City of Rochester (NY); On-site; USD 37,000 - 52,000; Full time

Job summary

The University of Rochester in Rochester, NY is seeking a Telecomm Specialist I to manage and optimize voice, data and video systems in a 24x7 environment. You will program telephone system features, maintain documentation, and mentor technicians while coordinating with vendors and engineers.

Requirements include a High School diploma with 5 years of relevant experience (Associate's preferred) and a valid New York State driver's license.

Qualifications

• High School diploma or equivalent required; 5 years of practical experience in telecomm or related fields preferred.
• Associate's degree is preferred but not required depending on experience.
• Strong customer service and written/verbal communication skills essential.

Responsibilities

• Leads technical support to ensure 24x7 voice/data/video service stability for faculty, staff, students and clinicians.
• Programs telephone system features and maintains network/cable design documentation.
• Diagnoses and resolves complex voice and data issues; mentors technicians.

Skills

Voice system troubleshooting

Network knowledge

Customer service

Project coordination

Education

High School diploma or equivalent

Associate's degree preferred

Tools

MA 4000

NEAX 2400

NEAX 9300/9500

Job description

The University of Rochester in Rochester, NY is seeking a Telecomm Specialist I to manage and optimize voice, data and video systems in a 24x7 environment. You will program telephone system features, maintain documentation, and mentor technicians while coordinating with vendors and engineers.

Requirements include a High School diploma with 5 years of relevant experience (Associate's preferred) and a valid New York State driver's license.