Telecom Switch & Transport Technician - Maintenance Pro

astound; Stoneham (MA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision, life, STD

Paid time off starting at 80 hours/yr

Floating holiday 40 hours/yr

Paid holidays 7 days/yr

Paid sick leave as per state/local law

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking a Switch/Transport Technician in Massachusetts to assess the condition of switches and peripherals, perform routine maintenance, and promptly address maintenance windows and outages. You will troubleshoot issues, follow procedures, and collaborate with corporate engineering and manufacturers to resolve complex technical problems.

The role requires 3–5 years of customer‑tech experience, the ability to work after hours, and the skill to identify cable colors.

Qualifications

• 3–5 years experience as customer technician (commercial)
• Willing to work after hours during outages
• Must identify cable colors

Responsibilities

• Assess and maintain switch/transport equipment
• Troubleshoot and resolve problems
• Follow established maintenance procedures and safety guidelines
• Work with engineering teams to design and resolve issues
• Be part of on‑call rotation and after‑hours maintenance

Skills

Customer technician

Cable color ID

Teamwork

Stress management

Education

High School Diploma or Equivalent

Tools

DACS 3/1 Multiplexer

Test equipment

Telecom hardware installation

Job description

Astound is seeking a Switch/Transport Technician in Massachusetts to assess the condition of switches and peripherals, perform routine maintenance, and promptly address maintenance windows and outages. You will troubleshoot issues, follow procedures, and collaborate with corporate engineering and manufacturers to resolve complex technical problems.

The role requires 3–5 years of customer‑tech experience, the ability to work after hours, and the skill to identify cable colors.