Switch/Transport Technician

astound; Stoneham (MA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision, life, STD

Paid time off starting at 80 hours/yr

Floating holiday 40 hours/yr

Paid holidays 7 days/yr

Paid sick leave as per state/local law

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking a Switch/Transport Technician in Massachusetts to assess the condition of switches and peripherals, perform routine maintenance, and promptly address maintenance windows and outages. You will troubleshoot issues, follow procedures, and collaborate with corporate engineering and manufacturers to resolve complex technical problems.

The role requires 3–5 years of customer‑tech experience, the ability to work after hours, and the skill to identify cable colors.

Qualifications

• 3–5 years experience as customer technician (commercial)
• Willing to work after hours during outages
• Must identify cable colors

Responsibilities

• Assess and maintain switch/transport equipment
• Troubleshoot and resolve problems
• Follow established maintenance procedures and safety guidelines
• Work with engineering teams to design and resolve issues
• Be part of on‑call rotation and after‑hours maintenance

Skills

Customer technician

Cable color ID

Teamwork

Stress management

Education

High School Diploma or Equivalent

Tools

DACS 3/1 Multiplexer

Test equipment

Telecom hardware installation

Job description

A Day in the Life of the Switch/Transport Technician: Assess and ascertain the condition of switches and other peripherals.

• Complete routine maintenance, weekly backups, daily orders and tickets in a timely manner.
• Troubleshoot and resolved problems.
• Follow established procedures and guidelines for maintenance.
• Follow necessary safety procedures.
• Ability to work individually and with a team in a stressful and demanding work environment.
• Interpret analyze and execute corporate engineering designs.
• Work closely with corporate engineering, IPD, other markets, and manufacturers of engineers to assist in designing circuits and resolve complex technical issues.
• Participate in an on‑call rotation.
• Willing to work after hours for maintenance windows and outages as needed.
• Other duties as assigned.

What You Bring to the Table:

• Education: High school diploma or equivalent
• Experience: 3-5 years experience as customer technician (commercial)
• Competencies: Willing to work after hours when outages occur; Requires sufficient emotional stability to work effectively under stressful conditions; Must have the ability to identify cable colors
• Experience with transport equipment DACS 3/1 Mulitplexer (preferred)
• Experience testing t_3s and T-1s with test equipment (preferred)
• Experience with installation and acceptance testing of telecom hardware (preferred)

Physical Requirements:

• Ability to lift and carry up to 75 lbs
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
• Prolonged standing, walking, sitting, and driving required
• Ability to safely climb and work from ladders for extended periods of time
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Benefits listed above are for regular full‑time position

The base pay in Massachusetts for this position is $40 to $50 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers‑delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts‑ensuring our team members are supported