Telecom Project Manager - Hybrid & Night Shift

Five9; Manila (UT); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase

Night shift differential pay

Paid Leave with Cash Conversion

HMO with dependents

Retirement Plan

Life Insurance

Internet and meal allowance

Employee Assistance Program

SSS, PhilHealth, PagIBIG benefits

Job summary

Five9 is seeking a Telecom Project Manager to coordinate internal resources, third parties, meetings and information, ensuring projects meet deadlines and budget. The role requires strong MS Project, Word and Excel skills, plus excellent verbal and written communication.

Responsibilities include managing 10DLC/TFN registrations, Number Management projects, and customer communications across Porting and Numeracle teams. Hybrid work with two days in the office weekly is offered.

Qualifications

• Minimum 3 years’ experience in related field, Networking or telecom projects preferred.
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using Microsoft Project, Word, Excel, Outlook and Salesforce.

Responsibilities

• Managing Telecom cases
• Managing 10DLC, TFN and short code Registration from inception to completion
• Managing Number Reputation Management Projects (Number Profiles, Number Management (Adding/Editing/Deleting), Number Registration Process, Health Check and Risk Rating, Remediation)
• Monitor port requests from inception to completion.
• Monitor NRM from inception to completion.
• Initiate and maintain regular communications with customers, Porting and Numeracle Team
• Review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer and/or Vendor.
• Serve as a liaison between Porting team, other internal teams, and end users for porting requests.
• Serve as a liaison between Numeracle Team, other internal teams, and end users for NRM Projects.
• Provide better understanding to customer on the number porting process.
• Provide better understanding to customer on the NRM.
• Manage Number Transfer issues that fall outside the normal process.

Skills

Verbal skills

Written skills

Presentation skills

Teamwork

MS Office

Salesforce

Deadline driven

Tools

Microsoft Project

Microsoft Word

Microsoft Excel

Microsoft Outlook

Salesforce

Job description

Five9 is seeking a Telecom Project Manager to coordinate internal resources, third parties, meetings and information, ensuring projects meet deadlines and budget. The role requires strong MS Project, Word and Excel skills, plus excellent verbal and written communication.

Responsibilities include managing 10DLC/TFN registrations, Number Management projects, and customer communications across Porting and Numeracle teams. Hybrid work with two days in the office weekly is offered.