Telecom Product Manager: Contact Center Platform Lead

Alignment Healthcare USA, LLC; Orange (CA); Presencial; USD 99.000 - 148.000; Jornada completa

Descripción de la vacante

Alignment Health is seeking a Telecom Product Manager to lead the end-to-end lifecycle of the organization’s enterprise contact-center platform. You will collaborate with Operations, IT, Clinical, and other teams to translate needs into scalable features, improve agent and member experiences, and drive measurable value.

The role requires 3+ years in product management or related fields, experience with Talkdesk, and strong BI capabilities (Power BI/Tableau).

Formación

• 3+ years of Product Management, BP Optimization, or Contact Center Operations.
• Experience with contact-center platforms (Talkdesk).
• Ability to translate business needs into product requirements and roadmaps.
• Proficiency with Power BI or Tableau for insights.
• Available to work 8:00 AM–5:00 PM Pacific Time.

Responsabilidades

• Own end-to-end product lifecycle for Telecom, incl. roadmap and requirements.
• Assess contact-center performance and user feedback for improvements.
• Partner with operations and cross-functional teams to translate needs into features.
• Lead governance, release management, and adoption of platform enhancements.
• Develop dashboards to monitor KPIs and regulatory alignment.

Conocimientos

Power BI

Tableau

Product management

Stakeholder management

Change management

Data analysis

Educación

Bachelor's degree in Business

Healthcare Administration

Herramientas

Talkdesk Studio

Automations

AI/QA modules

WFM/WFO tools

CRM integrations

Descripción del empleo

Alignment Health is seeking a Telecom Product Manager to lead the end-to-end lifecycle of the organization’s enterprise contact-center platform. You will collaborate with Operations, IT, Clinical, and other teams to translate needs into scalable features, improve agent and member experiences, and drive measurable value.

The role requires 3+ years in product management or related fields, experience with Talkdesk, and strong BI capabilities (Power BI/Tableau).