Telecom Operator - Orlando Health - St Cloud - Full Time

Orlando Health; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Orlando Health is seeking a Telecom Operator for its St. Cloud facility. The role involves processing high call volumes for both patients and internal departments, ensuring outstanding customer service, and managing alarms. Successful candidates will enjoy a full-time schedule with comprehensive benefits from day one, including a retirement savings plan and education assistance programs.

Benefits

Outstanding Benefits with 403(B) match

Paid Time Off plan

Education Assistance programs

Maternity leave; 4 weeks yearly

Qualifications

• Entry level position.
• Call center or customer service experience preferred.
• Ability to process codes and trauma calls quickly.

Responsibilities

• Process and answer a high volume of calls accurately and professionally.
• Monitor alarm systems and dispatch appropriate personnel.
• Maintain compliance with all Orlando Health policies and procedures.

Skills

Customer Service

Typing Skills

Problem Solving

Education

High School graduate or equivalent

Job description

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Position Summary

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma

Successful Candidates Joining Our TEAM Will Be Eligible For

• Outstanding Benefits with a 403(B) match for full and part-time employees.
• Retirement Savings plan.
• Paid Time Off plan.
• Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program.
• Maternity leave; 4 weeks yearly.
• Among many other benefit programs. Benefits do kick in from day one!
  
  

Position Summary

The Telecommunications Operator processes high call volumes for both patient and internal departments. Activities include

outstanding customer service, moderate typing skills, ability to process codes and trauma calls quickly, processing Engineering and

Clinical Engineering work requests and paging the necessary technicians

Responsibilities

Essential Functions

Answers and processes a high volume of calls accurately, professionally and with a positive attitude.

Processes codes and trauma calls quickly and accurately.

Monitors various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is

received.

Transfers callers to correct room, department or individual with a warm handoff.

Operated specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services

requests.

Ability to read, interpret and follow processes, policies and procedures and other related documents.

Dispatches appropriate personnel by radio or paging system.

Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed.

Familiar with HICS and able to function during emergency situations.

Initiates overhead pages accurately and professionally.

Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations, including weekend and

night shifts.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal,

state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Maintains current schedules of on-call personnel as appropriate.

Meets all Orlando Health mandatory and developmental requirements.

Assumes responsibility for professional growth and development and continuing education.

Qualifications

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Call Center, customer service experience preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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