Telecom Network Operations Manager

Placements24; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Medical aid

Pension fund

Leadership training

Hybrid work model

Job summary

Placements24 is seeking an experienced Telecom Network Operations Manager to lead the operations team in a hybrid East London setting. You will ensure reliable, secure network operation and drive service delivery excellence across the organization.

Ideal candidates bring 7+ years in telecom network operations, with 3+ years in leadership, strong incident management skills, and a solid ITIL background to enhance continuous improvement and customer satisfaction.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• 7+ years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Proven experience in managing large-scale network infrastructures.
• Strong understanding of network protocols, monitoring tools, and troubleshooting methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Experience with ITIL frameworks and best practices is highly desirable.

Responsibilities

• Oversee the daily operations of the telecommunications network, ensuring optimal performance and uptime.
• Lead, mentor, and manage the network operations team, fostering a culture of accountability and high performance.
• Develop and implement operational procedures, policies, and standards for network management.
• Manage network incidents, troubleshoot complex issues, and ensure timely resolution.
• Monitor network capacity and performance, proactively identifying and addressing potential bottlenecks.
• Collaborate with other departments, including engineering and customer support, to ensure seamless service delivery.
• Manage vendor relationships related to network operations and maintenance.

Skills

Network operations

Leadership

Incident management

Service delivery

ITIL expertise

Vendor management

Network monitoring

Education

Bachelor's degree in Telecommunications Engineering or related field

Tools

Network monitoring tools

ITIL framework

Job description

About the Role

Our client is looking for an experienced and strategic Telecom Network Operations Manager to lead their operations team in East London . This hybrid role is responsible for ensuring the efficient, reliable, and secure operation of the company's extensive telecommunications network. You will lead a team of skilled professionals, overseeing network performance, incident management, and service delivery to guarantee high levels of customer satisfaction. This leadership position is crucial for maintaining operational excellence and driving continuous improvement within our client's telecoms division.

Key Responsibilities

• Oversee the daily operations of the telecommunications network, ensuring optimal performance and uptime.
• Lead, mentor, and manage the network operations team, fostering a culture of accountability and high performance.
• Develop and implement operational procedures, policies, and standards for network management.
• Manage network incidents, troubleshoot complex issues, and ensure timely resolution.
• Monitor network capacity and performance, proactively identifying and addressing potential bottlenecks.
• Collaborate with other departments, including engineering and customer support, to ensure seamless service delivery.
• Manage vendor relationships related to network operations and maintenance.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• 7+ years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Proven experience in managing large-scale network infrastructures.
• Strong understanding of network protocols, monitoring tools, and troubleshooting methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Experience with ITIL frameworks and best practices is highly desirable.

Benefits

• Highly competitive salary with an annual bonus structure.
• Comprehensive medical aid, pension fund, and other employee benefits.
• Opportunities for leadership development and executive training programs.
• Hybrid work model offering a balance between office collaboration and remote flexibility.
• Significant impact on the operational success of a major player in the telecoms industry in the Eastern Cape.